Kinara Group are partnered exclusively with Axlab on a Business Support Specialist position in the UK. The Contracts & Business Support Lead will support the growth of the UK business by providing coordination and oversight across commercial, contractual, and operational activities. The role will act as a central point of contact across sales, applications, service, and HQ functions, ensuring contracts, tenders, projects, and customer requirements are managed effectively.

All applications are managed by Kinara Group, please email: Olivia@kinara.group or james@kinara.group

As the business scales, the role will help establish more structured and sustainable processes while supporting a strong customer experience.

• Contract & Tender ManagementManage UK sales and service contracts, including review, administration, tracking, and renewals.
• Coordinate UK tender submissions, managing timelines, documentation, stakeholders, and compliance.
• Support commercial governance, pricing, and contractual terms.
• Support HQ Finance with credit collections and overdue payments.

• Operational & Project CoordinationCoordinate internal projects, installations, implementations, and cross-functional activities.
• Track project progress, risks, dependencies, scheduling, and resource requirements.
• Maintain clear communication across internal teams and customers.

• Customer Care & HQ LiaisonAct as the UK point of contact for customer care and service coordination.
• Liaise with HQ teams across customer care, logistics, finance, and product management.
• Support customer queries, order issues, service enquiries, and escalations.
• Handle incoming UK service enquiries via email and phone.
• Follow up on overdue customer payments in coordination with Finance.

• Process Improvement & GovernanceIdentify opportunities to improve processes and operational efficiency.
• Implement structured ways of working across the UK business.
• Support compliance with internal policies and external requirements