OVERVIEW

Are you an organized, strategic thinker with a passion for supporting business growth? We are seeking a highly motivated Business Support Manager to join our dynamic driving school. As a key member of our leadership team, you will play a pivotal role in ensuring the smooth operation of our business, supporting instructors, and helping us deliver excellent service to our learners.

REQUIREMENTS

• Proven experience in business administration, operations, or support management.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience in the driving school or education/training industry is desirable but not essential.
  If you are passionate about supporting business operations and possess the necessary skills to excel in this role, we encourage you to apply for the position of Business Support Manager.
  Job Type: Full-time
  Pay: £37,500.00-£40,000.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• Oversee day-to-day business operations to ensure efficiency and high standards.
• Support the recruitment, onboarding, and management of driving instructors.
• Ensuring resources and manpower is adequate to ensure efficient workflow. This would include budgeting and funds management.
• Working alongside, and directly supporting, the director to ensure seamless client onboarding, healthy client relationships and client attraction/retention.
• Liaise with marketing teams to support local promotional campaigns and customer acquisition.
• Monitor customer service quality and resolve escalated issues. Dealing with any queries, complaints and dissatisfaction.
• Maintain compliance with industry standards and legal requirements. Ensuring compliance and adherence at all times.
• Support digital systems and booking platforms to enhance the learner journey.