THE SERVICE & TEAM:

The Records Management & Disclosure team support both the Care & Wellbeing and Together for Families Directorates, providing specialist records management and disclosure guidance and advice.

WHAT YOU’LL NEED TO SUCCEED:

You will be able to demonstrates strong people management skills within an administrative/business support role, and a high level of competency in terms of coaching and motivating a team to meet the demands of the service.
Experience and knowledge of data subject rights, and a good understanding of records management are a must.
You will also be able to demonstrate the ability to produce good quality, accurate, written documentation, and use your initiative to obtain resolutions.
There will be a mix of working proactively in relation to day-to-day work, as well as escalating matters and seeking agreement in respect of external actions for improvement.
Managing a team of six, the role is challenging but rewarding.

THE ROLE:

The Business Support Manager (Records Management & Disclosures) is responsible for coordinating, organising and managing the Records Management & Disclosure team to deliver and meet high levels of service demand.
You will provide the monitoring of performance and quality of outputs of individual team members, providing ongoing support and mentoring. The role will support the team to respond to service requirements, timescales and performance targets.
The postholder will work alongside other Business Support and corporate colleagues to help deliver an efficient business support function in these increasingly demanding areas of the business, ensuring timely and effective support to all customers through clear systems, processes and policies.
You will oversee the development, review and streamline of processes to respond to service requirements, timescales, and performance targets. You will work closely with colleagues in relation to system implementations, as well as ensuring the provision and accuracy of data to ensure we sustain the highest level of service.
See the role profile for more information, and don’t worry if you have limited experience of local government as we’ll provide guidance and support.
This position will be subject to a standard criminal record disclosure check.