Full job description

Job Summary

The Business Support Manager is responsible for overseeing the administrative and operational support functions of a busy taxi office. This role ensures smooth day-to-day operations, supports dispatch and driver coordination, improves processes, and helps maintain high levels of customer service and compliance within the transport business.

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Key Responsibilities

* Manage and supervise office support staff, including call handlers and dispatchers

* Oversee daily administrative operations, ensuring efficient booking and dispatch processes

* Support the coordination of drivers, vehicles, and schedules to meet customer demand

* Monitor and improve customer service standards, handling escalations and complaints

* Maintain accurate booking, driver, and financial records

* Assist with driver onboarding, documentation, and compliance checks (e.g., licences, insurance)

* Ensure compliance with local authority licensing regulations and transport laws

* Monitor office performance, including call response times and booking accuracy

* Support payroll processes, driver payments, and expense tracking

* Manage office systems, including dispatch software and communication tools

* Identify and implement process improvements to increase efficiency and reduce costs

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Experience

* Relevant experience in taxi, transport, freight, or logistics operations preferred

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Key Competencies

* Leadership and team coordination

* Problem-solving and decision-making

* Attention to detail

* Time management and prioritisation

* Customer focus

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Working Conditions

* Full-time position