SURREY DOWNS HEALTH & CARE

We are seeking a proactive and experienced Business Support Manager to provide high-level administrative and business support to Dorking Community Services and Ranmore Ward at Dorking Hospital. In this autonomous role, you will work closely with the Operations Manager, Ranmore Ward Manager, and Community Services Clinical Leads to ensure seamless administrative operations. Key responsibilities include managing administrative staff (Bands 2-4), maintaining high data quality standards, compiling reports, and utilizing Systm1 to support clinical services across local GP practices, community care, and the Ranmore rehabilitation ward. This fast-paced role requires strong organizational and communication skills, the ability to anticipate needs, and a collaborative approach to drive operational excellence. If you thrive in a dynamic healthcare environment and are passionate about delivering efficient support services, we’d love to hear from you!

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

To autonomously provide proactive, comprehensive, and high-level administrative support to both the Dorking Community Services and Ranmore Ward at Dorking Hospital, functioning independently and without direct supervision. They will work closely with the Operations Manager, Ranmore Ward Manager, and Community Services Clinical Leads to ensure the seamless coordination of administrative and business functions.
The role requires the ability to anticipate needs, take initiative, and support the senior team in a fast paced, evolving environment. Strong organisational and communication skills are essential, along with an in-depth understanding of Systm1, the clinical system used by local GP practices, Dorking community clinical services, and the Ranmore rehabilitation ward.
Key responsibilities will include compiling reports, ensuring high standards of data quality management, and supporting the senior management team. Additionally, this role involves managing band 2-4 administrative staff. This description outlines the primary duties of the role and is not intended to be exhaustive. Specific objectives will be reviewed annually in consultation with the post holder and may evolve to meet the changing needs of the service.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please refer to the attached Job Description and Person Specification for more details.