QUALIFICATIONS:

• Level 2 qualification or equivalent (e.g. 4 GCSEs at Grades A*-C).

KNOWLEDGE:

• Knowledge of current issues facing local government.
• Knowledge of the importance of confidentiality and working safely.

EXPERIENCE:

• Minute taking experience is essential.
• Experience of working within a business support environment.
• Proven experience of working with highly confidential and sensitive information.
• Experience of working with financial information.
• Experience of servicing meetings and minute taking directly onto mobile devices at speed and with accuracy.

SKILLS & ABILITIES:

• Good communication and interpersonal skills with the ability to communicate clearly and effectively in both written and verbal formats with members of the public, other employees and external organisations.
• Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
• Ability to communicate effectively with the public using a suitable level of fluency in spoken English, in line with the English Language requirement for public sector workers.
• Ability to handle and process considerable amounts of manual and computerised information ensuring accuracy of processing and safeguarding of sensitive and confidential information.
• Ability to organise and prioritise conflicting workloads to meet strict deadlines.
• Ability to work flexibly as part of a team.
• Emotional resilience and composure when dealing with information and situations that are difficult and emotive in content.

UNLESS THE DBS REQUIREMENT STATED ABOVE IS FOR A BASIC DISCLOSURE, YOUR DBS MUST BE EITHER THROUGH US OR BE ACCOMPANIED BY A SUBSCRIPTION TO THE DBS UPDATING SERVICE.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

KEY RESPONSIBILITIES:

• Deal with telephone and face to face enquiries, providing advice, guidance, signposting and support to internal and external customers, across a diverse range of service functions in line with legislation, regulations, policies and procedures.
• Triage and direct referrals and requests for service received via all channels to the relevant service teams to ensure a timely response and excellent customer service.
• Process a range of referrals/ requests for service/applications, applying ‘rules and guidelines’ and confirm outcomes to customers, dealing with all associated incoming and outgoing information.
• Input, record, check and maintain a variety of computer and paper-based systems, including bespoke service databases, ensuring information is accurate, stored securely and confidentially, and in accordance with information governance protocols, and produce standard reports.
• Organise and provide support at a range of statutory meetings, where emotive content is a regular feature, producing accurate minutes and action schedules and liaising effectively with both internal and external stakeholders.
• Undertake financial administration including placing orders, raising sales orders, paying invoices/internal recharges, reconciling income, updating casefiles where relevant, using electronic systems and in line with the financial regulations of the Council.
• Administer, variable amounts of petty cash, in line with financial regulations and procedures, ensuring safe-keeping and reconciliation of all imprests against records.
• Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
• Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests.

DUE TO THE NUMBER OF CVS BEING SENT TO US UNDER CURRENT MARKET CONDITIONS, UNFORTUNATELY WE CANNOT RESPOND TO ALL APPLICATIONS. IF YOU HAVE NOT HEARD FROM US WITHIN 3 WORKING DAYS PLEASE ASSUME THAT YOU HAVE NOT BEEN SHORTLISTED ON THIS OCCASION. WE WILL, HOWEVER, BE VERY HAPPY TO RECEIVE FUTURE APPLICATIONS FROM YOU FOR OTHER ROLES.

ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF pleas