Business Support Officer

at  ManchesterCityCouncil

ABOUT THE CANDIDATE

We are looking for candidates who are:

• Enthusiastic and keen to learn
• Possess excellent keyboard skills and IT skills
• Has excellent customer service skills and will need to be confident speaking to citizens both in person and on the telephone
• Works well within a team
• Is able to prioritise your own workload and work to deadlines
• Can use your own initiative

ABOUT US

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that’s fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

ABOUT THE ROLE

Working Hours: 35 Hours per week
Contract Type: Full-Time, Permanent
Closing Date: 14 November 2024
Interview Method: In Person (Face to Face)

THIS ROLE IS SUBJECT TO -

Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
Qualification - English L1, Maths L1, A Level 2 Business Admin Qualification or willingness to achieve one in two years
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
Our courses are taught from eight adult learning centres across the city in areas such as Blackley, Crumpsall, Gorton, Longsight, Moss Side, Newton Heath, Withington and Wythenshawe.
As a Business Support Officer Grade 3, you will be working on the front line and will be the first person that our learners meet, you play a valuable role in helping our Manchester residents feel welcome, comfortable and confident whilst in our centres.
You will provide administration support to the professional staff within Manchester Adult Education and the duties are varied but may include meeting and greeting citizens at reception, answering the telephone, data inputting, scanning and uploading of documents.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health conditio