Your Duties Will Include

• Providing friendly and responsive support to clients and internal users across NCI's applications.
• Managing phone, email, and Teams enquiries, resolving issues and troubleshooting system-related problems.
• Conducting system demonstrations and training sessions, both virtually and in person.
• Supporting the rollout of new application features and enhancements.
• Creating and managing client credit applications with a high level of accuracy.
• Building strong relationships with stakeholders across Australia, New Zealand, and Asia.
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This opportunity is a permanent, full time position. For the right candidate, we may consider 0.8 or 0.9 FTE.

About You

You enjoy helping people, solving problems and delivering great customer service. You're organised, a critical thinker and comfortable working with technology, and you take pride in providing a positive experience for every stakeholder you support. You don't need experience in insurance and this is not a traditional IT support role!

To Be Successful In This Role, You'll Bring

• Experience in an administration, customer service or adjacent support role.
• An interest in technology and how systems can improve business outcomes.
• Excellent attention to detail, critical thinking and organisational skills.
• A proactive, positive approach and a willingness to learn.
• Strong communication skills and the ability to build positive relationships with a wide range of stakeholders.
• Sound computer skills and confidence using a variety of systems and applications.
• The ability to adapt to changing priorities in a fast-paced environment.
• An interest in, or exposure to, the financial services industry is desirable.