Neilson Financial Services is a rapidly growing, multi-jurisdictional life insurance group operating across the UK, Canada, Australia, US and expanding globally. We design, market, distribute, and administer life insurance products through proprietary Neilson Financial Services is a rapidly growing, multi-jurisdictional life insurance group operating across the UK, Canada, Australia, US and expanding globally. We design, market, distribute, and administer life insurance products through proprietary and affinity brands. As we scale, we are building a world-class leadership team and support structure.and affinity brands. As we scale, we are building a world-class leadership team and support structure.

JOB DESCRIPTION

We are seeking a Business Support Officer who brings structure, efficiency, and reliability to the workplace. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is committed to keeping operations running smoothly. This role is hands-on, varied, and central to the day-to-day function of the Toronto office.

QUALIFICATIONS

• Prior experience in an office coordination, facilities, or administrative support role
• Strong organizational skills and ability to manage competing priorities
• Proactive, self-motivated, and reliable with strong attention to detail
• Comfortable using standard office tools (e.g., Microsoft Outlook, Excel, printers)
• Clear and professional communicator

• Manage daily postal duties including printing and mailing of information packs, welcome kits, and customer letters
• Provide administrative support to the Sales team by preparing induction materials, managing incentive orders, and printing collateral
• Oversee reception and general office duties such as handling deliveries and preparing for staff awards or events
• Monitor and maintain office hygiene standards, including signage upkeep and cleanliness coordination
• Track, replenish, and order office and kitchen supplies to ensure teams are fully equipped
• Support the Customer Service team by scanning and uploading customer claims and medical records to the shared inbox
• Coordinate staff meals and events including daily breakfast set-up, occasional lunches, and cleanup
• Manage staff lockers, including assignment tracking and battery maintenance across office zones