Education, Skills & Early Years
Lifelong Learning
Business Support Officer
Ref: 000958
Contract: Permanent,
Salary: £25,185 - £25,989 per annum (Grade 2)
Hours: 36.66 per week
Location: Various Oldham Lifelong Learning Service venues
Closing Date: Sunday 17th August 2025
Interviews: 26th & 27th August 2025

KEY REQUIREMENTS:

To succeed in this role, you will be able to:

• An ability to work to required standards with little close supervision is essential.
• Communicate effectively and be confident when advising and supporting Adult learners and staff
• Excellent organisational skills, time management and attention to detail

ABOUT US:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

ROLE OVERVIEW:

Working within the Lifelong Learning Service, the post holder will work as part of a team to deliver excellent reception services to learners and staff. The post holder will provide highly effective administration, to support the curriculum teams and give information, advice and guidance to support the Lifelong Learning Curriculum offer.

KEY RESPONSIBILITIES:

• Provide an excellent level of customer service including a wide range of learner queries, giving appropriate information, advice to support learner queries.
• Undertake a variety of administrative and clerical tasks, including enrolling learners, completing service specific forms and accurately entering these onto the Tribal Management Information System.
• Reconcile learner payments and expenses and complete petty cash claims as required
• Keep up to date with the knowledge and understanding of the service offer to support staff and learner queries effectively and attend briefings and meetings as appropriate
• Support the Curriculum teams with registers including absences, enrolments, attendance, learner messages and skills check bookings.

To succeed in this role, you will be able to:

• An ability to work to required standards with little close supervision is essential.
• Communicate effectively and be confident when advising and supporting Adult learners and staff
• Excellent organisational skills, time management and attention to detai