KEY ACCOUNTABILITIES

1. Communicate effectively with tenants, contractors and the Conservation and
   Maintenance Manager on day-to-day repairs, processing works orders and
   organising access to properties. Support the Housing Officer with tenancy related
   matters.
2. Coordinate out of hours repairs that have been raised on the online Portal, raising
   works orders when required.
3. Organise safety checks on empty properties, in line with PSVT procedures.
4. Carry out garage inspections and arrange repairs when required.
5. Maintain and update a resident enquiry call log on behalf of the Conservation and
   Maintenance Manager, ensuring clear communication each time a new enquiry is
   received.
6. Prepare information packs and letters for property owners in breach of planning
   law or the restrictive covenant, with guidance from the Conservation and
   Maintenance Manager. The role will also be responsible for keeping a log of
   activity regarding enforcement issues.
   2
7. Create standard resident enquiry packs once service users have accessed the
   conservation advisory service.
8. Generate tender documentation in line with PSVT procurement procedures,
   including specifications provided by the Conservation and Maintenance Manager.
9. Maintain accurate records for each PSVT property which has received landlord
   consent for accessibility adaptations, including photographs following successful
   installation.
10. Provide quotation letters for higher value work, keeping an electronic record of all
    correspondence.
11. Organise and monitor the programme of gas servicing, electrical inspections, lift
    maintenance, fire alarms, and equipment.
12. Arrange 6 monthly fire drills and carry out monthly fire inspections to residential
    communal areas to ensure health and safety compliance.
13. Contact prospective tenants and carry out viewings for residential and commercial
    properties
14. To review tenancy waiting lists and ensure there is a pool of current prospective
    tenants with correct contact details and information.
15. Answer general queries relating to renting properties, waiting list times and
    relevant information regarding renting a property with Port Sunlight Village Trust
16. Ensure all information shared with the general public such as the Resident Website
    is updated as required and in line with GDPR regulations.
17. Provide admin support for the Operations Directorate when required.
18. Carry out duties in a manner that reflects Port Sunlight Village Trust values at all
    times.
19. Undertake any further duties determined as reasonable and necessary in the
    fulfilment of the role.

QUALIFICATION

Yes

ROLE SUMMARY

The Business Support Officer - Operations will work as part of the Operations Directorate.
The Operations Directorate is responsible for Housing Management, Maintenance and the
operational delivery of Heritage Conservation, Landscape and Public Space Management,
Estate Management, Resident and Community Engagement, Customer Service at
reception, Cleaning and Security issues.
The Business Support Officer - Operations will maintain relevant administrative systems
and be responsible for creating and monitoring reports efficiently and effectively to support
PSVT’s delivery of conservation and maintenance programmes.
The Business Support Officer – Operations will provide administrative support to the
Housing Officer for the viewing and letting of properties to ensure KPI deadlines are met,
The Business Support Officer – Operations will respond to all internal and external
communications in a sensitive and diplomatic manner. They will use their discretion in
providing up to date, constant and accurate advice, guidance and information to ensure
standards are maintained and business needs are met.