Job description
We are looking to appoint an enthusiastic Business Support Officer to provide efficient and effective business support to the team, internal and external customers.
The Business Support Officer role sits within the Licensing Hub alongside other hub services such as Building Control & Development Control, Parking Services, Environmental Services, Planning Records & Enquiries and Service Support. Each department work closely with linked Services. You may be required to provide Business Support to other teams within the Hub at any stage of the appointment.

REQUIREMENTS:

• Working knowledge of Microsoft Office software packages and experience of learning new IT systems
• Experience of working in a busy office environment
• Ability to work effectively as part of a team
• Ability to create, maintain, and enhance productive working relationships with customers, colleagues, line managers, team members, and a variety of people at all levels internal and external to the organisation
• Ability to listen, gather information, and communicate clearly both verbally and in writing with a range of people both internal and external to the organisation
• Ability to demonstrate tact and maintain confidentiality
• Ability to work under pressure and meet deadlines
• Able to work at a variety of work locations and away from the normal base
• Demonstrate commitment, enthusiasm, and ability to be adaptable
  The role offers some flexibility with a mixture of home and office working following full training. This is kept under review in line with Service demands. You will be based at Staniforth Road but may be asked to work at Howden House to meet needs of the Hub Service.
  We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
  It is a great time to join us and we welcome your application.
  Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
  Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
  If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
  Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

• Support and contribute to Information Systems
• Office administration
• Support to meetings and events including notetaking and/or recording action points (not complex minutes)
• Purchase goods and services
• Confidence in handling a busy telephone line dealing with basic queries, taking messages
• Dealing with post / print
• Document management
• Providing information / signposting
• Contribute to the effectiveness of the service area
• Engage in a culture of continuous improvement across the service
• Any other duties as required that fall within the scope and grade of the post