Business Support Officer at Workday

Richmond, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Communication Skills, Multi-tasking, Data Integrity, Home Care Industry Knowledge, Client Management System (CMS), Stakeholder Communication, Data Analysis, Process Improvement, Invoicing Support

Industry

Software Development

Description

Employment Type: Permanent Full Time Hours: 38 Hour per week (Monday to Friday) Salary: Negotiable Location: Richmond (Hybrid opportunity) Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Cindy Stevenson (cstevenson@mercy.com.au ) & Aaron Horwill (AHorwill@mercy.com.au) Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health and help our teams deliver even greater outcomes. About the opportunity The Business Support Officer is an integral part of homecare operations and trusted centralised source of information and control points bringing together homecare programs, systems, processes and diverse stakeholders specifically around our Client Management System (CMS) currently The Lookout Way. Sitting in the Homecare Administration and Business Systems team (ABS) The position has well rounded knowledge of all homecare programs, effectively communicates with all stakeholders across Homecare services and underpins a centralised data intake and support model. The positions' primary function is To maintain complex key data sets in our CMS, with a high degree of accuracy. Including but not limited to, funding requests and creation and management of Homecare packages. Requires a thorough understanding of the inner workings of homecare programs and how various roles and teams operate. To be a trusted source of information to all stakeholders, from Regional Managers though to support services staff on Homecare CMS processes. To monitor and action homecare central Contact points - inboxes, MAC, NDIS, DEX, VHC portals. Including but not limited to creation of NDIS service bookings and matching CMS funding ensuring correct setup and no over rostering of funded programs. Perform ongoing data integrity checks to identify and fix errors, including any one off rectifications and provide input to systems team for root cause analysis. Works closely with and supports systems team on operationally facing CMS components, such as rostering or program management. Assists the Invoice Checking Team (ICT) with the timely processing of invoices What you’ll bring: A positive attitude, an eagerness to learn and confidence in ability to deliver accurate outcomes in a fast-paced team environment To thrive in this role, you will have: Excellent communication skills and competence with data entry An understanding of the Home Care industry Have knowledge of, or be prepared to learn our CMS 'The Lookout Way' An ability to multi-task and meet project deadlines The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment. Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds. Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.

Responsibilities

The primary function is to maintain complex key data sets in the Client Management System (CMS) with high accuracy, including managing funding requests and Homecare packages. This role also involves monitoring and actioning central contact points like inboxes and various portals, ensuring correct setup of funded programs.