ABOUT US

Planova is a leading global manufacturer and supplier of high-quality retail equipment, Inhouse manufacturing of joinery and plastic products. serving both retail and non-retail clients. With a strong reputation for innovation and customer-focused solutions, we are expanding our team and seeking a highly organized Business Support services co-ordinator to support our growing business.

JOB SUMMARY

The Business Support services co-ordinator will play a crucial role in ensuring the smooth operation of our team by managing administrative tasks, processing orders, and maintaining excellent communication with customers, supporting the solutions / install teams and providing support for the finance and warehouse teams. The ideal candidate will be detail-oriented, proactive, and capable of multitasking in a fast-paced environment. No day will be the same and the ability to manage multiple tasks in different business areas is key to success in this role.

REQUIREMENTS

• Previous experience in an administration, customer service, or similar role.
• Strong organizational skills with keen attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Experience in the retail equipment or manufacturing sector is an advantage but not essential.
• ability to multitask is essential with no day being the same

• support the process and manage sales orders, ensuring accuracy and timely delivery.
• Prepare and issue quotations, invoices, and other sales documents as required .
• Maintain and update customer records in the CRM system as required
• Liaise with internal departments, including production, logistics, finance and installation, to ensure seamless order fulfilment.
• Handle customer inquiries and provide support via phone and email as required
• Assist the team with reports, and data analysis.
• Support the finance team in collating information and producing reports and customer contact -Support Solutions / Install teams with general administrative functions , compliance database and accreditation , manage administrative tasks including client database system .
  H&S docs