ABOUT US

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

WHAT YOU’LL BRING

We are looking for highly driven individuals with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.

• Experience in a similar role within the insurance industry
• Possession of, or a willingness to obtain, the Wft Business Insurance certification is desirable but not essential.
• Understanding of the fundamentals of insurance contracts is desirable
• Proven experience in administrative and financial tasks; familiarity with e-ABS is a strong advantage
• Fluency in Dutch (minimum B2, ideally C1) and a good command of English, both spoken and written
• Solid knowledge of Microsoft Office 365, particularly Excel, Word and PowerPoint
• A structured, detail-oriented approach with a commitment to following procedures and meeting deadlines
• Excellent organisational and analytical skills, with the ability to summarise complex information
• Comfortable working both independently and as part of a team

Your main responsibilities include:

• Accurately registering new claims, identifying discrepancies, and properly storing claim documents
• Actively monitoring claim statuses and contributing to turnaround time improvements
• Preparing claim statements and carefully checking and processing financial data in the system
• Initiating process improvements to enhance efficiency and accuracy
• Updating claim reserves and preparing claim overviews
• Handling provincial SME/Fleet claims
• Answering incoming calls and either resolving them or forwarding them to the appropriate Claims Handler