Business Support Specialist at DSV SOLUTIONS PTE LTD

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

WMS Configuration, Liaison, Level 1 Support, Troubleshooting, Documentation, IT Infrastructure Hardware, RF Handhelds, Training, Cross-functional Improvement, System Change Requests, Best Practices, SOP Adherence, Communication Skills, Business Operations Knowledge

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Req Number: 111693Time Type: Full TimePrincipal Accountabilities(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):Configuring WMS system to meet business processes.Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.Clearly document details of WMS issues including steps to recreate the issue when escalation is requiredKnowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.Assist training new hires on WMSParticipate in cross-functional improvement projectsClearly document and communicate system change requests.Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.Pursue continuous personal and organizational improvementsMaintain a high level of quality in work performed.Maintains a clean and safe work environmentFollows all SOP and safety guidelines.Demonstrate knowledge and understanding of business operationsPossess excellent inter-personal and communication skills.Performs all other duties deemed necessary to support the WMS system and operation.DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

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Responsibilities

This role involves configuring the Warehouse Management System (WMS) to align with business processes and serving as the primary contact between customers, operations, and IT for WMS-related matters. Responsibilities also include providing Level 1 support, troubleshooting issues, and documenting system change requests.