DO YOU HAVE THE BELOW SKILLS?

• Experience within a Customer Service role.
• Excellent written and oral communication skills.
• Good interpersonal skills – including active listening & problem solving.
• Outstanding telephone manner.
• The ability to resolve customer issues whilst remaining professional.
• Strong attention to detail and accuracy.
• Knowledge of IT including Microsoft Office, Word, CRM
• A willingness to undertake regular internal education & development.
• Confident building professional relationships across the company

• Process telephone orders from Dermalogica stockists quickly and accurately.
• Offer cross functional support with regard to operating stock requirements, events and projects.
• Provide exceptional product knowledge and promotional advice to our stockists & consumers.
• Identify up-selling opportunities throughout the ordering process.
• Troubleshoot in relation to the stockist or the consumer’s customer experience.
• Administrative duties as part of one of our dedicated departmental channels