Business Support Team Manager at ESPO

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

42699.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Staff Management, Financial Resource Management, Performance Management, Customer Service, Contingency Planning, Health and Safety, Written Communication, Strategic Communication, Business Support

Industry

Retail Office Equipment

Description

Organisation: Leicestershire County Council Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA Salary: £39,939 - £42,699 per annum (pro rata for part-time (pay award pending) Working Hours: 37 hours per week Contract Type: Permanent Closing Date: 19th July 2026 Interview Date(s): Wednesday 22nd July 2026 Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same? Leicestershire County Council’s highly successful Adult Education Service is seeking an experienced operations manager to lead our Business Support team. About the Role The Business Support Team Manager will lead a high-performing business support team and oversee essential operational functions across a large, distributed service. The postholder will help deliver an ambitious vision for the service during a period of change, clearly communicating this vision to staff, learners and stakeholders. They will champion excellent customer service and support continuous improvement to meet the high expectations of service users and internal delivery teams. The nature of the work may involve the postholder carrying out work outside of normal working hours and participating in management cover out of hours. About You To apply for this post, you must be able to evidence in your application how you meet the following criteria: * Management or equivalent level 4 Admin Qualification e.g. ICSA or extensive relevant administrative experience plus, good communication skills including written English. * Recent substantial management experience within a relevant setting, including responsibility for staffing and financial resources. * Experience in performance management to maintain and improve excellent customer service. * Able to organise own work and lead and manage the work of others in different centres across, including contingency planning. * Knowledge of Health, Safety and Wellbeing practices and procedures. In addition, we also expect you to share our commitment to our values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1004] and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer [https://www.gov.uk/government/collections/disability-confident-campaign]. Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. For more information or an informal discussion, please contact: Andrew Day – Senior Adult Learning Manager Telephone: (0116) 305 1134 Mobile: 07706673452 Email: Andrew.Day@leics.gov.uk [Andrew.Day@leics.gov.uk] How to Apply At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1001] section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support [https://emss.org.uk/support]. By applying for this post, you agree to our Terms and Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1006] About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/the-application-process] Our Organisational Values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/1004] Our Employee Benefits [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/employee-benefits] Working for Us [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/an-inclusive-workplace]

Responsibilities

Lead a high-performing business support team to oversee operational functions across a distributed adult education service. Champion excellent customer service and drive continuous improvement to meet the needs of service users and internal teams.