WE ARE LOOKING FOR A BUSINESS SUPPORT TO JOIN THAMES WATER PERMANENTLY.

Working Location – Bishops Stortford - CM22 7QL, Bracknell - RG42 5NE, East Hyde - Luton - LU1 3TS, Maple Lodge - Rickmansworth - WD3 9SQ, Rye Meads Sewage Works - SG12 8JY, Slough - SL1 9EB
Working Hours - 36 hours per week, Monday – Friday.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT WILL YOU BE DOING AS A BUSINESS SUPPORT?

You will provide administrative support to Performance Managers to enable them to meet their operational and commercial objectives.

• Manage SharePoint, adding and modifying documents.
• Organise meetings & conference calls, produce agenda packs and capture actions.
• Disciplinary note-taking.
• Manage the administration of changing the Out of Hours phone, if applicable.
• Create and distribute a daily out-of-hours report.
• Collate and report abnormal weather when appropriate.
• Co-ordinate/audit the completion of weekly and monthly reports, e.g. cockpit report.
• Run resourcing reports on overtime/call-out hours worked, if required.
• Assist the Performance Manager with facilities issues at the site base for the day. (e.g. deliveries and visitors)
• Raise and track jobs for EMCOR.
• Support the management of site meeting rooms.
• Order and chase PPE, phone, stationery, tough books, laptop, ID badge, etc.
• Support the booking of new starters onto training (e.g. induction, technical training, H&S training)
• Raise safety hazards on safeguard when required by technicians, performance managers or other site visitors.
• Create weekly Safeguard reports, including near misses, overdue action reporting and monthly SHE audits completed.
• Raise and receipt all orders for all Performance Managers and operational teams.
• Support the finance department in the completion of KSB2.
• Organise sessions on sites, e.g. frontline engagement sessions or occupational health visits.

TO THRIVE IN THIS ROLE, THE ESSENTIAL CRITERIA YOU’LL NEED ARE

• Extensive office administrative experience.
• Fully proficient at using IT systems, ideally with experience of using purchasing systems to raise and receive orders.
• Confident using Excel to analyse and manipulate data.
• Highly organised and motivated.
• A team player and able to work independently.
• Able to consistently produce work of a high standard with strong attention to detail.
• Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a range of people.
• Able to work on own initiative with minimal supervision and be proactive.