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Business Sys. Analysis Senior Analyst -Nexthink/ 1E Tachyon/ SysTrack at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Experience, Endpoint Tools Management, Nexthink, 1E Tachyon, SysTrack, ITIL Certification, Project Management Tools, ITSM, Microsoft Applications, Communication Skills, Presentation Skills, Vendor Management, Stakeholder Management, Analytical Skills, Customer Relationship Management, Cross Functional Support

Industry

IT Services and IT Consulting

Description
Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Degree from a reputed educational institution 15 years of education is must Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client
Responsibilities
Identify potential use cases to improve user experience, stability, and performance scores in designated DEX tools. Act as a liaison between vendors and clients while managing customer and stakeholder relationships.