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Business Sys. Analysis Senior Specialist - Nexthink at NTT DATA
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Experience, Endpoint Tools Management, Nexthink, 1E Tachyon, SysTrack, ITIL Certification, Project Management, JIRA, Azure DevOps, ITSM, ServiceNow, Remedy, Microsoft Applications, Communication Skills, Vendor Management, Stakeholder Management

Industry

IT Services and IT Consulting

Description
Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stakeholders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives. Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client
Responsibilities
The role involves managing customer and stakeholder relationships while identifying use cases to enhance user experience and performance in designated DEX tools. Additionally, the specialist will create success plans and value realization documents to help customers achieve their business objectives.