EDUCATION DESIRED :

Bachelor of Communications

JOB DESCRIPTION

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

EEOC STATEMENT

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

ABOUT THE ROLE:

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest.
You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.

WHAT YOU WILL BE DOING:

• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings
• Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out
• Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support
• Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting. Reports findings to Manager of ITSM & Business Applications for feedback/action
• Assists with documentation and administrative support for Major Incident response and Problem Management investigations
• Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership
• Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date. This includes but is not limited to employee onboarding, annual training and system training
• Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials
• Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions
• Provide on-call rotation support during non-business hours for deployments, changes, or major incident response