Business System Analyst – SYEDARA at DT Global

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, System Analysis, Coordination, Validation, UAT, Documentation, Training, System Health Monitoring, Troubleshooting, Revenue Performance Analysis, Technical Support, Functional Support, Project Scope Definition, Data Digitalization, Evidence-Based Planning

Industry

International Trade and Development

Description

Program Background The SKALA Program is a significant Australian investment designed to help Indonesia address regional disparities in development. SKALA will contribute to this objective by strengthening selected elements of Indonesia’s large and complex decentralised government system responsible for the delivery of basic services (Layanan Dasar). The SKALA Program’s core approach is to facilitate better collaboration (Kolaborasi) between Indonesian government stakeholders, at national and subnational levels, to help realise synergies (Sinergi) that will trigger improved service delivery. Moreover, SKALA will build on, and take to scale, the successes and learning from Australia’s previous 19 years of support to Indonesia’s decentralised government system. The SKALA Program is to be implemented through the following three pillars: Pillar 1: Stronger national level enabling environment for sub-national service delivery. Pillar 2: Better sub-national governance for service delivery. Pillar 3: Greater participation, representation and influence for women, people with disabilities and vulnerable groups. SKALA is implemented at the national level with an office in Jakarta and at the subnational level with offices in Aceh, Nusa Tenggara Barat, Nusa Tenggara Timur, Maluku, Gorontalo, Kalimantan Utara, Tanah Papua. In addition to the 3 pillars, SKALA works across 4 general themes of Public Financial Management, Minimum Service Standards, Data and Analysis and GEDSI. About DT Global Asia Pacific At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact. For more information, please see www.dt-global.com The Role This position works closely with Lead Aceh and the rest of the Aceh team members in providing expertise and technical input for the enhancement of the SYEDARA (System Electronic Pendapatan Rakyat Aceh) platform to ensure provincial revenue is optimized and monitored. The roles will be included in analysing, improving, and supporting the effective utilisation of the SYEDARA information system. The consultant will conduct a comprehensive analysis of the existing system to enhance its quality and improve various aspects of the platform. He/she will also support in providing input to improve capacity of the system to process data in providing evidence-based policy related to regional financial management. The consultant will also contribute to other system development that is also supported by SKALA, ensuring alignment with broader governmental objectives. Click on the link or copy paste it to access the full Terms of Reference for this position: TOR - Business System Analyst-SYEDARA About You Specific Responsibilities Based on general guidelines from Province Lead - Aceh, this position will be under the coordination and supervision of the Provincial Engagement Specialist (PES) and responsible to Province Lead - Aceh, for the following responsibilities: Business Analysis: Explore business process of SYEDARA in consultation with users/stakeholders, including but not limited to roles of stakeholders, data share, system issues, etc. Provide recommendation on rooms for improvement of SYEDARA business process, including its system and governance needs. System Analysis: Translate business process needs into technical requirements. Prepare functional and non-functional system specifications. Design system flows, DFD (Data Flow Diagram), ERD (Entity Relationship Diagram), etc. Coordination and Validation: Coordinate with stakeholders and developers during the development cycle. Facilitate UAT (User Acceptance Test) with users, ensuring that the solution built meets business and technical needs. Provide documentation of all processes and facilitate training as needed. Also create and maintain technical documentation regarding business process and its implementation in the application development. Support the development and implementation of maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms. Other Activities Provide support for daily, weekly, and monthly analysis of revenue performance, comparing actuals against targets and realization. Provide technical and functional support to our users across government particularly relevant to local revenue. Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements Perform other tasks as required by SKALA. Other Duties Comply with DFAT, DT Global and SKALA policies on gender, disability, fraud and anticorruption, child protection, PSEAH and the environment. Ensure compliance and adherence to various operational policies, guidelines and manuals issued by DT Global and SKALA. Job Requirements Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain. Work may require long, and flexible hours as needed. Travel is based on need. Deliverables SYEDARA Business & System Analysis: BRD, functional and non-functional specifications, system flows, DFDs, ERDs. SYEDARA Performance & Utilisation Reports: Regular analysis of revenue targets vs realisation and system usage. Revenue Forecasting Tools & Templates: Short, medium, and long-term PAD forecasting based on electronification data. System Documentation & Knowledge Products: Technical documentation, SOPs, FAQs, and training materials. System Operations & Maintenance Support: Evidence of system health monitoring, issue resolution, and security practices. Handover Documentation: Complete and structured handover to government counterparts. Relationship Management This role will be working closely with SKALA Implementation team and with government counterparts, especially with Province Aceh government. This position will report to Aceh Lead Selection Criteria Essential Bachelor’s or master’s degree in computer science, Information and Technology, Economics, Mathematics, Finance, Business Administration, or Engineering or related field with minimum 10 years experiences. At least 7 years of experience in system analysis and/or business process development for regional development planning applications or similar, proven by a project history list and work reference letters for experience in large-scale application development within government agencies. Experienced in providing support for implementation of program which focus on the use of data digitalization (information system) and analysis for evidence-based planning and budgeting. Strong technical proficiency, including in-depth understanding of database maintenance and Possession of professional certification relevant to the field. Ability to analyses business needs and translate them into system specifications. Knowledge and experience in creating BRD, DFD, and ERD documents. Ability to communicate and coordinate with various stakeholders (stakeholders, users, developers). Experience in government application development projects in the field of regional development planning. Strong interpersonal skills, ability to maintain working relationships with key stakeholders in government administration principles, coupled with advanced computer hardware, software, and analytical skills. Proven ability to assess business needs and translate them into relevant solutions Excellent problem-solving skills and ability to work both independently and as part of a team to achieve goals. Excellent interpersonal skills and written and verbal communication skills. Demonstrate the ability to carry out capacity development and share knowledge for the Government of Indonesia and Regional Governments as well as SKALA program staff. Understanding of gender equality and social inclusion issues. HOW TO APPLY Click the 'Apply Now' button. Please submit 1) Your CV 2) A cover letter addressing the selection criteria APPLICATIONS CLOSE Thursday, 26 March 2026. Max 5 PM Jakarta Time. Encouraging applications from people with disabilities As part of our commitment to inclusion, we actively encourage applications from people with disabilities (PWDs). We are also committed to providing reasonable accommodation throughout the recruitment process and in the workplace to support the success and well-being of employees with disabilities. Candidates requiring any adjustments to participate equitably, may contact SKALA People & Culture unit at recruitment@skala.or.id and we will work with the candidate to find the right solution. This information is strictly confidential; used solely to strengthen our inclusive hiring efforts and ensure we provide any support needed. Your disclosure will not impact on recruitment decisions. Should this role be of interest, we encourage you to apply as soon as possible. Kindly note only shortlisted applicants will be contacted. DT Global is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. We are committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), and bribery prevention. DT Global is an equal opportunity employer and we encourage women, men, people with diverse backgrounds and people living with disabilities to apply. This program is funded by the Australian Government and Managed by DT Global.

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Responsibilities

This position focuses on enhancing the SYEDARA platform by analyzing the existing system, translating business needs into technical requirements, and designing system specifications like DFDs and ERDs. The role also involves coordinating development, facilitating User Acceptance Testing, and supporting daily revenue performance analysis.