Business Systems Administrator at Celigo

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

140000.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Configuration, Development, Problem-Solving, Communication, Collaboration, Analytical Skills, Sales Processes, CRM Best Practices, User Support, Automation, Reporting, Security Settings, Business Analysis, Technical Deliverables, AI Innovations

Industry

Software Development

Description

Celigo is the modern integration platform as a service (iPaaS) that simplifies how companies integrate, automate, and optimize processes. The platform has been ranked #1 in iPaaS user feedback by G2 for five quarters in a row. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain. As a Business Systems Administrator at Celigo, you will play a critical role in ensuring that Salesforce remains the backbone of our go-to-market operations. You’ll participate in the day-to-day configuration, maintenance, and support of Salesforce across Sales Cloud, Service Cloud, and other supporting applications—helping sales operations, customer success, and support teams operate with speed and precision. From managing user access and configuring new features to troubleshooting issues and optimizing workflows, you’ll continuously adapt the platform to meet the evolving needs of a fast-moving SaaS business. The ideal candidate is not only a Salesforce expert with hands-on configuration skills, but also a strategic thinker who understands the unique demands of the SaaS business model—complex sales cycles, subscription renewals, customer lifecycle management, and partner ecosystems. You will embrace an AI-first mindset, leveraging homegrown and packaged AI agents and platforms with capabilities to automate case triage, streamline admin tasks, and enable smarter workflows that enhance productivity and user adoption. Strong analytical and communication skills will allow you to translate business requirements into scalable Salesforce solutions that drive growth, retention, and customer success. What would you do, if hired? Salesforce Administration, Configuration, & Development Manage daily production support activities including issue triage, root cause analysis, and resolution of business systems related user tickets. Build, configure, and maintain Salesforce environments with a strong focus on declarative automation (flows, validation rules, process automation). Build robust dashboards and reporting to help provide visibility to business leaders. Ensure best practices in configuration, security settings, and system maintenance. Stay current with Salesforce platform updates and leverage new features to drive efficiency and innovation. Maintain and monitor user access, role hierarchies, sharing rules, and security settings to ensure data integrity and compliance. Contribute to the release management process including sandbox refreshes, change set deployments, and post-deployment validations. Identify and automate routine tasks using Flows, Process Builder, and Agentic AI-based assistants, reducing manual administrative overhead. Document system configuration, admin procedures, and support playbooks; provide training and support to end users as needed. Monitor system performance and usage, proactively identifying opportunities for cleanup, optimization, and user enablement. Stay up to date with Salesforce releases, AI innovations, and platform best practices to continuously evolve administrative capabilities. Business Analysis & Collaboration Partner with business stakeholders to elicit, analyze, and translate requirements into technical deliverables. Serve as a trusted advisor for internal clients, providing solution recommendations aligned with business processes. Support cross-functional projects and initiatives by ensuring Salesforce is effectively integrated into enterprise workflows. Approach problem-solving with both creativity and analytical rigor, ensuring solutions meet both technical and business needs. Communicate complex technical concepts in clear, business-friendly terms. Build strong relationships with internal stakeholders, maintaining a customer service mindset and sense of urgency. Act as a bridge between technical teams and business leaders, ensuring alignment of expectations and outcomes. Provide updates and documentation that foster transparency and shared understanding across teams. Who are we looking for? Skills & Abilities Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills across technical and non-technical teams. Thrives in an extremely busy and fast-paced environment with ever-changing priorities and challenges. Education & Experience 3+ years of experience administering Salesforce in a B2B environment, preferably in the SaaS industry. Bachelors Degree in Information Systems, Computer Science or equivalent. Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, Developer I, Developer II) are a plus. Avid Trailhead badge achiever and contributor. Experience with sales tools such as, HubSpot, Gong, ZoomInfo, or similar platforms. Strong understanding of sales processes and CRM best practices. Experience supporting a field sales team or channel sales model. Experience maintaining a Gainsight environment is a plus. Celigo reasonably expects to pay a base salary between $125,000 and $140,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. Why Celigo Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI Competitive compensation High-growth, collaborative, and inclusive work environment Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends Generous benefits package, including parental leave Monthly tech stipend Recognition opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand. Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-PM1

Responsibilities

The Business Systems Administrator will manage the configuration, maintenance, and support of Salesforce across various applications, ensuring it meets the needs of sales operations and customer success teams. Responsibilities include user access management, troubleshooting, optimizing workflows, and building dashboards for business visibility.