You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as “one of the Healthiest 100 Workplaces in America” is focused on the mind/body/soul of team members through our Culture of Care .
The Business Systems Administrator III provides service and support for assigned business applications and processes. This position will be working directly with internal and external customers, vendor support teams, as well as with the business technology team. Additionally, will leverage virtual collaboration tools to engage with their customers, troubleshoot and resolve incidents, as well as participate on project teams implementing new or enhancing existing technology solutions. This role is customer service and support focused and works to improve relationships within the company as they respond to questions related to business applications and business process issues that arise throughout the day, as well as implement effective technology solutions that align with strategic business objectives.

MINIMUM REQUIREMENTS

Education: Associates degree in Information Technology or Business, or equivalent professional experience and relevant training
Experience: 7 years or more in a service or support role.
or
Any appropriate combination of education and experience as determined by management.
Travel: 15%
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

OTHER:

• Performs other related duties as required and assigned.
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
  The job description and responsibilities described are intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Identifies and resolves support issues while working with the internal customers and the business technology team.
• Manages and communicates expectations appropriately with the customers that require assistance.Performs research and analysis related to business system capabilities and will lead efforts to improve.