Business Systems Administrator (Salesforce) at Merchants Bank of Indiana

Carmel, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Declarative Development, Apex, LWC, AI, Automation, Data Management, Troubleshooting, Git, CI/CD, User Experience, Collaboration, Documentation, Release Management, Security, AppExchange

Industry

Banking

Description

Description We are seeking a Business Systems Administrator responsible for both building new Salesforce applications and supporting, maintaining, and enhancing existing solutions. This role combines strong Salesforce declarative development, selective Salesforce programmatic development (Apex, LWC), and emerging Microsoft Copilot custom agent capabilities. You will work closely with business and technical stakeholders to deliver new features, automate processes, resolve issues, and ensure the long-term stability and scalability of our Salesforce platform and AI-assisted workflows. Requirements New Application Development Salesforce Declarative Build Design and implement new business solutions using Flows, record-triggered automation, approval processes, validation rules, formulas, dynamic layouts, and object/data modeling. Build intuitive and efficient user experiences using Lightning App Builder, Dynamic Forms, and declarative UI configuration. Use best practice patterns for scalable, low maintenance declarative automation. AI/Copilot Agent Development Design and build new Copilot or AgentForce custom agents that automate workflows, perform intelligent lookups, or augment processes. Build agent instructions, retrieval logic, grounding, action definitions, and enterprise data connectors. Evaluate new automation opportunities with AI-first thinking (responsible AI principles, performance, and reliability). Ongoing Application Maintenance & Support Platform Support & Issue Resolution Monitor and respond to user reported issues, triage root causes, and implement fixes for flows, Apex, LWCs, permissions, or configuration problems. Handle defect remediation resulting from releases, data issues, or upstream/downstream system changes. Operational Enhancements Evaluate existing flows and automation for simplification, optimization, and technical debt reduction. Continuously refine validation rules, page layouts, and other configuration elements to improve user experience. Improve test classes, add missing unit tests, and strengthen deployment readiness. Release Management & Stability Support deployments through Git-based workflows and CI/CD pipelines. Participate in regression testing, sandbox validation, and post-release monitoring. Maintain detailed documentation for configuration changes, Apex enhancements, and Copilot agent logic. AI Agent Monitoring & Iteration Monitor Copilot agent usage, correctness, and performance. Update instructions, prompts, schemas, or connectors based on new business requirements or observed behavior. Ensure ongoing alignment with governance, compliance, and data access policies. Cross Functional Collaboration Partner with product owners, SMEs, and business teams to understand requirements, prioritize enhancements, and define solution approaches. Advise teams on when to use declarative vs. coded vs. AI driven automations. Participate in refinement sessions, backlog grooming, and release planning cycles. Required Qualifications Salesforce Platform Expertise: Strong understanding of Salesforce configuration, including objects, fields, page layouts, record types, and validation rules. Automation Tools: Experience with Flows, Approval Processes, etc. Security & Access Management: Knowledge of roles, profiles, permission sets, and sharing rules. Data Management: Skills in data import/export (Data Loader, Data Import Wizard), deduplication, and data quality best practices. AppExchange Solutions: Familiarity with installing and managing third-party apps. Basic knowledge of Apex and Lightning Web Components (LWC). Familiarity with Microsoft Copilot Studio or similar AI agent tooling. Experience with Git, SFDX, sandbox management and devops processes, including tools such as Gearset or Copado. Strong troubleshooting skills and the ability to support complex, evolving systems. Preferred Qualifications Salesforce Admin, Platform App Builder, or Platform Developer I certifications. Experience supporting enterprise-scale Salesforce orgs. Exposure to AI orchestration or prompt engineering best practices. Knowledge of CI/CD pipelines (GitHub Actions, Azure DevOps, or similar). Strong communication and analytical skills. Ability to balance project work with support priorities. Comfortable in an iterative, fast-paced environment. Ownership mindset and willingness to engage in both hands-on build and tactical support work. Ability to learn new technologies independently. About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here. Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.

Responsibilities

The Business Systems Administrator will build new Salesforce applications and support existing solutions while collaborating with stakeholders to deliver features and automate processes. They will also monitor and resolve issues to ensure the stability of the Salesforce platform.