Business Systems Analysis Senior Analyst at NTT DATA

Alexandria, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, SQL, Python, R, Data Quality, Statistical Analysis, Data Visualization, Reporting, Cross-Functional Collaboration, Project Management, E-Business, Digital Transformation, E-Commerce, CRM Tools, Data Analytics, Digital Marketing

Industry

IT Services and IT Consulting

Description

Responsible for collecting, cleaning, analyzing, and interpreting large datasets to identify patterns, trends, and insights that inform business decisions Gathering data from internal and external sources like databases, APIs, surveys, and web analytics. Identifying and correcting data inconsistencies, duplicates, and errors to ensure data quality. Performing statistical analysis using tools like SQL, Python, or R to identify patterns, trends, and correlations within datasets. Creating clear and compelling charts, graphs, and dashboards to communicate complex data insights to stakeholders. Developing comprehensive reports with key findings and actionable recommendations, presenting them to relevant decision-makers. Working with cross-functional teams like marketing, sales, and operations to understand business needs and identify relevant data analysis questions. Designing and maintaining data systems and databases to ensure data integrity and accessibility. Analyzing data to discover potential areas for process optimization and business enhancement Liaise with technical, operations, and customer service teams to ensure cohesive and efficient service delivery. Regularly inspect services and tickets to verify compliance with quality standards, including reviewing documentation and processes. Bachelor's degree * Education Equivalency: High School and 11 years of experience. Minimum 5 years of professional experience. Minimum 2 years of experience in e-business, digital transformation, or a similar role within IT or service management. Minimum 2 years of experience leading multiple projects concurrently. Minimum 2 years of experience in e-commerce platforms, CRM tools, data analytics, and digital marketing. Ability to obtain a Public Trust Strong problem-solving skills with a results-oriented approach and the ability to manage ambiguity. Excellent client engagement and communication skills, with a proactive and collaborative mindset. Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is a plus. Familiarity with Agile and Lean methodologies. Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy) is advantageous.

Responsibilities

The role involves collecting, cleaning, analyzing, and interpreting large datasets to inform business decisions. It also includes creating reports and dashboards to communicate insights to stakeholders and working with cross-functional teams to address business needs.