Business Systems Analyst at Boston Scientific Corporation Malaysia

Kerkrade, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP, Salesforce, ServiceMax, Order Management, Pricing, Billing, Invoicing, Credit Management, Problem-Solving, Analytical Skills, Communication Skills, Attention to Detail, Process Analysis, Data Flows, Support Requests, Trend Analysis

Industry

Medical Equipment Manufacturing

Description

End-User Support Provide hands-on support to end users in SAP, SFDC, and ServiceMax for order management activities. Troubleshoot issues, resolve incidents, and act as a bridge between technical teams and business users. Deliver end-user training to support adoption of new processes and technologies. Partner with technical teams to develop custom enhancements, integrations, and reports, focusing on pricing, order management, delivery, billing, and customer master data. Process Analysis & Optimization Evaluate current order management processes and data flows. Support Ticket Management & Trend Analysis Ensure timely resolution of support requests and escalate critical issues when required. Analyze ticket trends to identify recurring issues and root causes. Bachelor's degree in Information Technology, Business Administration, or related field. Minimum 2 years of experience in SAP ECC / S4 HANA Sales & Distribution implementation and support. Proficiency in Sales Order Management, Pricing & Conditions, Availability Check, Billing & Invoicing, and Credit Management. Experience with Salesforce (SFDC) and ServiceMax is a strong plus. Excellent problem-solving, analytical, and communication skills, with strong attention to detail. Familiarity with industry regulations and compliance requirements. This is an excellent opportunity for someone passionate about optimizing business systems, enabling operational excellence, and ensuring a seamless experience for both internal stakeholders and customers. Does this position sound like the next step in your career? Join a team that works together to find solutions that make a difference! This is an excellent opportunity for someone passionate about optimizing business systems, enabling operational excellence, and ensuring a seamless experience for both internal stakeholders and customers. Requisition ID: 615391 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Responsibilities

Provide hands-on support to end users in SAP, SFDC, and ServiceMax for order management activities. Evaluate current order management processes and data flows, ensuring timely resolution of support requests and analyzing ticket trends.