Job no: 551028
Department: Financial Services
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

POSITION SUMMARY

Classified as: Analyst/Programmer, Career
Full-time position available on or after October 6, 2025 in Financial Services.
Under general supervision, the incumbent serves as a business systems analyst responsible for supporting, optimizing, and maintaining enterprise administrative systems to meet operational and reporting needs. The position provides functional-technical expertise across financial, student, and HR-related platforms by analyzing business processes, evaluating system functionality, and identifying opportunities for improvement and automation.
The incumbent collaborates with campus departments and external partners, including the Chancellor’s Office, to implement system enhancements, troubleshoot technical issues, support data integrations, and ensure reliable reporting and operational continuity. Responsibilities include requirements gathering, testing, data validation, documentation, and end-user support. The role supports the design and delivery of system-based solutions that improve efficiency, data accuracy, and service delivery across functional areas.
This position plays a key role in coordinating configuration changes, supporting system interfaces, and maintaining access and reporting tools to ensure the availability, integrity, and effectiveness of core business systems.

MINIMUM QUALIFICATIONS

Education: A bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience.
Experience: Experience in technical information systems and application program packages.

PREFERRED QUALIFICATIONS

• Two (2) years of related experience.
• Bachelor’s degree in Information Technology.
• Previous experience supporting enterprise systems related to finance, student financials, or human resources, including business process knowledge in areas such as accounting, procurement, payroll, or student account management.
• Previous experience managing system integrations, file uploads, or data exchanges across platforms, including validation and troubleshooting of data interfaces or feeds.
• Previous experience with creating or maintaining queries, reports, dashboards, or automation tools using SQL, Excel Macros, PeopleSoft Query Manager, or similar business intelligence/reporting platforms.
• Previous experience administering user access, roles, or permissions within enterprise systems, with an understanding of data privacy, audit controls, and role-based access design.
• Demonstrated analytical skills and proficiency in working with complex datasets, including the ability to interpret data, assess system issues, and deliver actionable insights or system improvements.
• Working knowledge of business systems analysis principles, project planning, and stakeholder collaboration, including strong communication and organizational skills to support systems implementation, documentation, and end-user engagement.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to use systems work flow and logic flowchart techniques.
• Knowledge of formal data flow analysis methodologies.
• Ability to apply and use operations analysis and structured design analysis techniques.
• Knowledge of campus-defined systems, applications, and standards.
• Ability to identify hardware/software interface problems.
• Knowledge of system/equipment capability, design restrictions, and security requirements.
• Knowledge of system development life cycle and structured systems development concepts.
• General knowledge of network connectivity, integration, configuration, and protocols.
• Understanding of and ability to integrate all systems including operating systems, applications, network, and databases, as well as knowledge of distributed processing technology.
• Knowledge of client/server technologies.
• Ability to communicate effectively.
• Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
• Ability to perform systems and applications needs analysis, prepare requests for proposals, and conduct feasibility studies.
• Ability to use project management tools.
• Ability to research and evaluate the functionality of vendor software to meet user needs, assess vendor proposals, and serve as a technical/vendor liaison.Application Programming
• Ability to use one or more industry standard programming languages and various report/screen generators as required by the position.
• Ability to use applications software, data structures and utilities, operating systems, and communication interfaces within the computing environment.
• Ability to perform interactive debugging and to test and analyze program failures.
• Knowledge of structured programming techniques and the ability to use appropriate productivity tools to provide for more rapid development of applications.
• Ability to write/modify programs using multiple applications and databases.
• Ability to develop program implementation plans, install software, and apply fixes.
• Understanding of technical and vendor documentation and ability to maintain internal documentation.
• Knowledge of network configuration, programming, and protocols.
• Specialized skills in new systems and programming technologies.Database Analysis
• Knowledge of formal data structure design, relational database design, and file structure.
• Ability to design data structures to maximize efficiency and flexibility.
• Ability to perform database maintenance tasks, develop access routines, and maintain dictionary.
• Knowledge of data administration principles and data modeling concepts.
• Ability to identify and resolve software/hardware interface problems, data requirements, and access methods.
• Ability to establish and execute data security standards and procedures and disaster recovery plans.
• Knowledge of distributed processing and client/server technologies.
• Ability to perform database backup and recovery procedures as part of database management system utilities.
• Ability to use data resource and productivity tools applicable to the database management system.
• General knowledge of network configuration, programming, and protocols.
• Ability to provide database support in a multiple hardware platform and operating system environment.
• Ability to work and communicate with users to define and meet database needs and requirements.

Duties include but are not limited to:

• Provide daily technical support for enterprise systems by resolving issues, fixing reporting/data errors, and offering user guidance.
• Assist with access permissions for Share Drive and OneDrive.
• Troubleshoot application issues, log/track errors, and coordinate fixes with technical teams.
• Manage user access and roles in CFS, Concur, Data Warehouse, Microsoft tools, and other enterprise systems.
• Ensure compliance with audit and security policies.
• Oversee recurring data processes, file uploads, and scheduled jobs (e.g., STCSU tables, vendor feeds).
• Maintain system documentation, procedures, configuration tables, and training resources.
• Conduct demonstrations and informal training for new users or during system changes.
• Develop and update test scripts, configuration documents, change control logs, and data dictionaries.
• Collaborate with users and stakeholders to identify business needs, workflow gaps, and system requirements.
• Translate functional/technical specifications into configurations, enhancements, or integrations.
• Recommend system improvements or third-party solutions to improve efficiency.
• Develop process diagrams, requirements docs, and functional use cases.
• Participate in system evaluations, gap analyses, and CSU/systemwide initiative reviews.
• Create ad hoc queries, dashboards, and recurring reports using PeopleSoft Query Manager, Stanalytics, and related tools.
• Validate and analyze data across system interfaces (e.g., Cashnet–Student Financials, CHRS–CFS).
• Support reporting by designing dashboards and extracts with functional leads.
• Maintain integration consistency with data dictionaries and configuration tables.Support software implementations, upgrades, and patches.
• Conduct functional testing, user acceptance testing (UAT), and validate data/workflows.
• Coordinate installation/configuration of new applications or vendor releases.
• Maintain and enhance Excel-based journals, macros, and automated templates.
• Develop solutions to improve data handling and processing accuracy.
• Assist with project planning, scheduling, and resource documentation.
• Pursue additional training or certifications as needed for professional growth.
• Other duties as assigned.