Business Systems Analyst at Dexcom

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Systems Analysis, Automation, Process Improvement, System Configuration, Testing, Collaboration, Data Analysis, Technical Reporting

Industry

Medical Equipment Manufacturing

Description

Meet the team: Dexcom is seeking a detail-oriented and strategic Business Systems Analyst to support our Customer Advocacy team. This role is pivotal in driving the development and optimization of automated systems that solve complex business challenges and enhance operational efficiency. Where you come in: (target 5-8 bullets, max 10) Analyze complex business challenges and translate them into scalable, automated solutions that enhance operational efficiency and customer experience. Identify gaps in systems and processes and define functional specifications and business requirements to drive automation initiatives. Configure and optimize system settings to support evolving business needs and ensure seamless integration across platforms. Design and document the architecture and functionality of automated systems, including Complaint Handling Systems, Data Investigation Automations, and Robotic Process Automations. Develop and execute test scripts for system validation using tools such as ValGenesis, ensuring compliance and performance standards are met. Lead unit, integration, and acceptance testing efforts to validate automated solutions and ensure alignment with business objectives. Collaborate with users to gather requirements, develop business cases and user stories, and provide consultative support for adoption of automated tools. Investigate and resolve system defects, ensuring data accuracy and process integrity across all automated workflows. Monitor project progress, resolve issues, publish status reports, and recommend actions to keep automation initiatives on track. Maintain and update system protocols and procedures to reflect evolving automation strategies. Prepare technical reports by collecting, analyzing, and summarizing data trends and system performance metrics. Act as a liaison between internal teams and external stakeholders to ensure optimal system performance and user satisfaction. Support special projects aimed at improving commercial performance and expanding Dexcom's Customer Advocacy capabilities through automation. What makes you successful: (target 5-8 bullets, max 10) You are a strategic thinker with a passion for automation and process improvement. Your ability to translate complex business challenges into streamlined, scalable solutions sets you apart. You thrive in cross-functional environments, collaborating with stakeholders to uncover inefficiencies and implement intelligent systems that elevate customer advocacy operations. Automation Expertise: You have hands-on experience designing and validating automated workflows, including Complaint Handling Systems, Robotic Process Automation (RPA), and data investigation tools. Analytical Precision: You approach problems methodically, using data to inform decisions and ensure accuracy across systems and processes. Technical Agility: You're comfortable configuring system settings, writing test scripts, and using validation platforms like ValGenesis to ensure compliance and performance. Collaborative Mindset: You communicate effectively across teams, translating business needs into functional requirements and supporting users through adoption and change. Continuous Improvement: You proactively identify opportunities to optimize systems, reduce manual effort, and enhance the “customer experience” through automation. Your blend of technical skills, business acumen, and user empathy makes you a driving force behind Dexcom's mission to deliver smarter, more responsive customer advocacy. Education & years of experience requirements auto-populate in the req - no need to add them here! Include “must have” abilities specific to the role. Examples could include specific skills needed to perform role, programming language knowledge, multi-lingual requirements, etc. Optional, include “nice to have” items such as advanced degrees, certifications, specific industry experience, knowledge of additional systems, etc. What you'll get: (this section should not be modified) A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Responsibilities

The Business Systems Analyst will analyze complex business challenges and translate them into scalable, automated solutions to enhance operational efficiency. This role involves configuring systems, leading testing efforts, and collaborating with users to support automation initiatives.