ABOUT US

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Business, or related field.
• 2-4 years experience as a Business Systems Analyst or in a similar systems-focused role.
• Solid understanding of enterprise applications and platforms (e.g., ERP, CRM, workflow automation tools).
• Experience using NetSuite is desirable along with applications such as Coupa, SalesForce and Openair (SuiteProjects Pro).
• Strong understanding of Finance/Accounting practices such as accounts payable, accounts receivable, general ledger and invoicing, with experience of revenue recognition beneficial.
• Demonstrated ability to analyse complex business problems and translate them into effective technical solutions.
• Interest and hands-on experience with AI, machine learning, or process automation (such as RPA, chatbot solutions, or workflow automation frameworks) is beneficial.
• Strong knowledge of general systems concepts – integrations, data flows, system architecture, and core IT processes.
• Proficiency in requirements gathering, process mapping, and documentation best practices.
• Experience with data analysis and reporting tools is a plus.
• Excellent communication, collaboration, and project management skills.

ROLE OVERVIEW

The Business Systems Analyst (BSA) is responsible for analysing, optimising, and supporting business systems across Diligent’s technology stack. This individual will bridge business needs with IT solutions, driving process improvements, system automation initiatives, and supporting the adoption of AI technologies. In this role, you’ll work collaboratively with stakeholders across Business Technology (BT) and various business functions to deliver efficient, scalable, and innovative solutions.

KEY RESPONSIBILITIES

• Analyse, document, and evaluate business processes and systems to identify areas for improvement and automation.
• Gather and translate business requirements into functional specifications and technical solutions.
• Support the implementation, integration, and enhancement of enterprise business systems and platforms.
• Lead and contribute to process automation projects, leveraging AI-enabled technologies where appropriate.
• Collaborate closely with BT colleagues, developers, and architects to ensure solutions meet business and technical objectives.
• Develop and deliver training and supporting documentation for end users.
• Utilise data and analytics to provide insights and drive informed business decisions.
• Monitor system performance and proactively identify opportunities to optimise or automate workflows.
• Maintain strong working relationships with key stakeholders in Galway and across global teams.