• Leverage the Enterprise Resource Planning (ERP) platform to assist management in the analysis of current workflow processes. Communicate and present findings successfully to all stakeholders.
• Develop subject matter expertise in applicable business operation systems and applications; provide support to all stakeholders; develop and deliver project-based training as needed to end users; identify continuous training needs and develop and deliver training content; create and maintain documentation for all involved processes.
• Develop, design, and create reports within the reporting software and provide Level 1 support to end users.
• Extract information from the ERP and present it to stakeholders across various departments including IT, Finance, and Marketing.
• Participate in business analytic discussions including metrics development, report generation, analysis, and providing recommendations regarding business needs.
• Design and monitor quality control reports for all areas of the business.
• Process reports in the ERP that denote workflow variances and/or inefficiencies and recommend improvements to management.
• Devise and coordinate the execution of system test plans to include hands-on testing, meeting facilitation, and oversight of testing team to assure timeliness and accountability.
• Collaborate with the Sr. VP of Business Systems, AVP of Customer Care, and Business Systems Manager to identify continuous improvement opportunities.
• Assist in the coordination of data conversions of acquisitions from legacy software to the current ERP.
• Provide backup support for the change process to base pricing and markups in the ERP.
• Facilitate communication between various technology platforms and assure accurate transfer of information, which includes integration and testing.
• Create Power Queries in Excel and complete additional queries as requested.
• Collaborate on project initiatives with other departments.
• Interact with customers and co-workers in a respectful and courteous manner.
• Support Eastern’s policies and procedures and comply with all applicable regulatory standards.
• Be receptive to and competently use new technologies.
• Be receptive to and successfully complete other duties as assigned.

What you’ll bring to this role (aka KSA’s - changes with role)

• Education: Associate degree in business analytics or related field and a minimum of five years’ experience utilizing an ERP, or an equivalent combination of education and experience preferred.
• Experience:
• 5+ years of experience with JD Edwards / Enterprise One a plus.
• 1+ years of experience with Hubble (reporting software) a plus.
• Program implementation and integration experience including troubleshooting to resolution.
• Advanced proficiency with MS Office required with a strong emphasis on Excel.
• Exposure to the following systems a plus:
• Oracle JD Edwards 9.2
• Back-office distribution systems and mobile platforms
• Billing processing
• Oracle Field Service Cloud
• Descartes experience
• MPX (invoice print and presentment)
• Gravity Payments (processing service)
• Critical Thinking – Analyze, evaluate, and synthesize information to advise on decisions and problem solve. Identity personal biases and assumptions to approach information with a rational and objective mindset.
• Problem Solving – Identify and resolve problems in a timely manner, gather and analyze information skillfully, develop alternative solutions, work well in group problem solving situations.
• Teamwork – Balance team and individual responsibilities, exhibit objectivity and openness to other’s views, give and welcome feedback, contribute to building a positive team spirit, focus on team success, support everyone’s efforts to succeed, able to build morale and group commitments to goals and objectives.
• Organizational Support – Follow policies and procedures, complete tasks correctly and on time, support organizational goals and values.
• Judgment – Make wise and fair judgments based on solid facts, is confident in making decisions, can support reasoning for decisions, and include appropriate people in decision-making processes.
• Professionalism – Display a high level of personal integrity, approach others in a tactful manner, react well under pressure, and treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions, follow through on commitments, and stimulate professionalism in others.