YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 750 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.
Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

PREFERRED KNOWLEDGE/SKILLS:

· Experience working in a clothing/ multi-brand environment a plus.
· Strong Experience in Warehouse Management and or Ecommerce IT projects. Omni-channel integration a plus.
· Working knowledge of APIs, SQL, and Ecommerce platforms,
· Experience with 3rd party commerce integrations across CRMs, POS, WMS, Merchandising and Sales Audit.
· Experience with Collaboration and Issue tracking systems (e.g. Jira, Confluence)
· Proficient in use of Microsoft Office, Visio, Data Warehousing, and standard query analytic tools.

RELATED WORK SKILLS

· Strong communication skills, both written and verbal and ability to influence stakeholders to make conscientious decisions regarding the digital member experience vision.
· Strong leadership skills, focusing on team and relationship building with employees and other departments.
· Able to focus on detail as well as overall process while promoting and facilitating process improvements.
· Seasoned ability to evaluate information received to mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish requests from underlying needs.
· Understand business goals and work closely with key leadership to strategize.
· Superior presentation and facilitation skills
· Sound analytical ability coupled with creative problem-solving skills.
· Proficient working in a technical environment
· Attention to detail and accuracy.
· Knowledgeable on SDLC.

· Participate in planning and implementation of Warehousing/Logistics and ecommerce projects across the company’s banners/brands and initiatives.
· Project manages approved initiatives including scope, objectives, resourcing and reporting throughout small projects lifecycles and or SDLC.
· Capture, review, analyze and document current business processes.
· Identify business requirements and user needs, which may result in working with cross-functional teams to design and document creative solutions, including workflows, functional specifications, spreadsheets, charts, and training documentation.
· Develop effective reporting tools for the department including key performance indicators to measure departmental efficiency, if applicable.
· Provide recommendations on process changes or technology options including impact analysis, cost/benefit analysis, timelines, and resource requirements.
· Define, develop, and implement quality assurance and testing procedures in conjunction with the Business and IT staff.
· Act as point person for issue logging and resolution from a user perspective.
· Escalation of usability and performance issues as required, maintaining ownership of issues through resolution.
· Assist in troubleshooting application issues with the Development, ESPs, Business Area Experts and QA teams.
· If applicable, Act as a Functional Expert and assist in the identification of training requirements within the Business Department, as well as coordinate and work on the delivery of training.
· Continuously assess, identify and if required recommend initiatives to senior department managers, to improve and optimize the customer journey.
· Work directly with the different levels of management to understand departmental strategies, goals and objectives.
· Attend Weekly Team meetings.