REQUISITION DETAILS:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Business Systems Analyst (Information Systems)
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: No
Existing Vacancy: Yes - we’re currently hiring candidates for an existing vacancy in this position.
Location(s): Must reside in either Ontario or Nova Scotia. The remote position requires on-site attendance periodically within the candidate’s province of residence.

JOB SUMMARY:

The Business Systems Analyst, Home Health Applications is responsible for supporting the implementation and maintenance of mobile solutions, back office applications, integration with other systems, and its successful adoption by front-line service providers.

EDUCATION, DESIGNATIONS, AND EXPERIENCE:

• Post-Secondary degree in Computer Science or Business Administration.
• Minimum five (5) years of recent experience in a business system analyst role.
• Superior understanding and minimum of two (2) years of experience with the Android-based operating system, mobile device configuration, and core mobile applications.
• Previous experience supporting the implementation of one (1) or more successful mobile application projects in an environment with >500 staff.
• Understanding of staff scheduling, time management, resource planning, and/or workforce management systems
• Experience in a community healthcare setting is an asset.
• Experience with Home Healthcare (Procura/AlayaCare) and /or Mobile Care Delivery Solutions (CellTrak) is preferable.
• Experience with business process redesign and the principles of organizational change management.

SKILL REQUIREMENTS:

• Excellent interpersonal and communication skills (written, verbal, and presentation).
• An adept facilitator and competent in relationship building.
• Proven ability to work independently and collaboratively with team members to identify business requirements, suitability of application solutions, and change management processes needed to achieve goals.
• Demonstrated ability to write clear requirement statements, test plans, application usage guides, and business process documentation.
• Solid analytical problem-solving skills with a strong attention to detail.
• Advanced skills with MS Office productivity suite (Word, Excel, PowerPoint) and proficiency in MS Projects.
• Strong organizational skills, including the ability to balance multiple priorities and manage time effectively.
• Ability to provide end users with options and advise on implementing major/minor/critical enhancements.
• Ability to develop clear and concise documentation that users and other functional consultants/partners/users will be able to utilize.
• Strong problem-solving, analytical, time management, decision-making, and influencing skills.
• Excellent interpersonal and application support skills.

• Leads system lifecycle processes for the implementation of a mobile application solution including but not limited to; the gathering of requirements, systems configuration, and testing/validation of functions.
• Develops detailed application documentation including; test cases, business process documentation, and work breakdown structures.
• Conducts problem-solving and troubleshooting of the scheduling and clinical applications systems interoperability, configurations, and user interfaces.
• Acts as a liaison among clients, IS/IT resources, and technical solution providers to configure and deliver a system that meets operational needs.
• Considers user/client needs, technical solution providers, and budget to design and deliver solutions throughout the life of a solution that meets user needs.
• Performs new user account administration, as well as configure and maintain mobile application test environments.
• Participates with other team members to identify and implement business process changes/improvements as well as to identify and implement the change management steps needed within the project.
• Prepares and presents recurring reporting to understand the effectiveness of the solution, as well as the level of successful adoption of the mobile application technology.
• Works closely with and provides support to the application trainer throughout the implementation of the project.
• Troubleshoots and analyzes issues that staff are having during the adoption of the mobile application, processes, systems, or technology to identify corrective action.
• Review help desk tickets and resolve issues related to Procura/AlayaCare/CellTrak.
• Monitors user entry data and guides data maintenance methods.
• Makes changes and implements system configurations.
• Supports users for organizational changes.
• Conducts ongoing reviews of functional specifications and processes, providing recommendations for process/technology improvements in line with current and growing business needs.
• Designs system processes and maintains up-to-date documents on current and future developments.
• Produces/reviews functional specifications and processes for enhancements.
• Conducts unit testing and integration testing initiatives with IT/ IS and user community.
• Supports UAT testing and promotion to the Production environment.
• Creates & maintains application reports as required by users.
• Develops & maintains detailed application documentation.
• Builds and manages relationships with key stakeholders and proactively manages expectations.
• Actively participates with fellow teammates in improving methods, tools, and techniques as well as providing, coaching and mentoring in areas of expertise.
• Assists in the development of user training documentation as required.
• Participates in gathering client requirements as required. Facilitate meetings and deliver effective presentations as required.
• Conducts unit testing and integration testing initiatives with IT/ IS and user community.
• Supports UAT testing and promotion to the Production environment.
• Creates & maintains application reports as required by users.
• Develops & maintains detailed application documentation.
• Builds and manages relationships with key stakeholders and proactively manages expectations.
• Actively participates with fellow teammates in improving methods, tools, and techniques as well as providing, coaching and mentoring in areas of expertise.
• Assists in the development of user training documentation as required.
• Participates in gathering client requirements as required. Facilitate meetings and deliver effective presentations as required.