Business Systems Analyst at MVP Heating Cooling and Electric

Mission, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

100000.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Systems Analysis, ServiceTitan, AI Dispatch, Data Analysis, Process Improvement, Stakeholder Collaboration, Training, Troubleshooting, Change Management, Data Integrity, API Integration, Reporting, User Experience, Workflow Design, Functional Configuration, Operational Efficiency

Industry

Consumer Services

Description

Description Overview: We are seeking a business-minded, highly skilled Systems Specialist to serve as the functional expert and primary liaison for our core operational platforms: ServiceTitan and Avoca AI (or similar field service management and AI dispatch/scheduling systems). This role is the crucial lynchpin between our advanced technology, front-line operations, and business strategy. The ideal candidate will focus on maximizing system utility, driving operational efficiency, and translating key system data and AI performance metrics into actionable business insights for leadership. Position: Business Systems Analyst Location: Mission, KS (On-Site) Salary Range: $90,000 - $100,000 Key Responsibilities: 1. Business Insight & Data Translation Translate System Performance: Interpret data and reports generated by ServiceTitan and the AI scheduling platform, explaining key trends, performance indicators, and optimization opportunities to non-technical business leaders (e.g., impact of AI on route efficiency, technician utilization rates). Business Process Optimization: Serve as the primary consultant to operational managers (Dispatch, Service, Sales) to identify, design, and implement improved workflows and processes within ServiceTitan to drive efficiency and revenue growth. AI Value Maximization: Work closely with stakeholders to ensure the configuration and output of the Avoca AI platform directly align with and support high-priority business objectives (e.g., customer satisfaction, emergency response times, profitability). 2. Functional System Configuration & Enhancement ServiceTitan Functional Ownership: Own the functional configuration of ServiceTitan, specifically focusing on Pricebook structure, workflow design, custom forms, reporting dashboards, and user experience to mirror and enforce best-practice business processes. AI Platform Configuration: Manage the configuration parameters of the Avoca AI platform (or similar), focusing on inputs, constraints, and optimization goals to ensure it delivers optimal scheduling and dispatch outcomes for the business. New Feature Adoption: Lead the rollout and functional implementation of new ServiceTitan features and modules, ensuring staff readiness and tangible business value from the investment. 3. Collaboration, Training & Support Stakeholder Collaboration: Facilitate working sessions with end-users and leadership to gather requirements for system enhancements and communicate the impact of system changes on daily operations. Expert Training & Coaching: Develop and deliver targeted training that focuses on the business impact and best practices of using the systems, elevating user competency beyond basic function. Tier 2/3 Functional Support: Provide expert-level troubleshooting, focusing on complex functional and process-related issues within ServiceTitan and Avoca AI workflows. Change Management: Own and execute the change management process for major system updates, new feature rollouts, and configuration changes to minimize disruption and ensure smooth adoption across the organization. 4. Integration & Data Governance Ensure data integrity and clean flow between ServiceTitan, Avoca AI, and reporting tools, supporting robust and accurate reporting for business analysis. Manage API integrations (ServiceTitan, Avoca AI, etc.) primarily from a data and functional requirement standpoint, collaborating with IT infrastructure teams on the technical execution. Why Choose Fountain Comfort Group?: Competitive Compensation Career advancement opportunities with professional development and leadership training. Recognized as a part of Southwind for our award-winning culture as "Best Places to Work" and "Fast 50 Company". Comprehensive benefits package including health, life, dental, and vision insurance. 401k matching program and options for HSA/FSA, AD&D, and more. Join Us: At Fountain Comfort Group, we believe in fostering a dynamic work environment where you can make an impact and are provided with the tools, support, and resources you need to grow your career and thrive. Join our team and help us revolutionize the home services industry! Apply now! Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer. Requirements Required Qualifications Experience: Minimum of 3 years of experience serving in a Business Systems Analyst, Functional Consultant, or ServiceTitan Administrator role focused on business process improvement. Proven, hands-on administration and functional configuration experience with ServiceTitan is mandatory. Experience working with an AI/ML-based field service optimization or scheduling platform (e.g., Avoca AI) is highly preferred. Skills & Aptitude: Strong Business Acumen: Demonstrated ability to understand core HVAC/Home Services operational metrics (e.g., technician utilization, average ticket, booking rate) and connect them directly to system configuration. Exceptional Data Literacy: Proficiency in using ServiceTitan reporting and/or external tools (Power BI, Excel, SQL) to analyze and clearly present data to management. Excellent written and verbal communication skills, with a proven track record of explaining complex technical/data concepts to non-technical business audiences. Preferred Qualifications Certifications or advanced training specific to ServiceTitan administration or functional consulting. Experience in the Home Services or Field Service Management (FSM) industry.

Responsibilities

The Business Systems Analyst will serve as the functional expert for ServiceTitan and Avoca AI, focusing on maximizing system utility and driving operational efficiency. They will translate system data into actionable insights and optimize business processes in collaboration with operational managers.