We’re looking to hire a Business Systems Analyst for our client based in Burnaby, BC. In this role, you will be responsible for assessing business processes, identifying user requirements, and determining how best to apply our clients solutions to meet their objectives. You will translate needs into clear documentation, define deliverables and project boundaries, and design strategies for successful implementation. A key part of your work will be overseeing client discovery sessions, aligning business requirements with technical solutions, and ensuring traceability from requirements through testing.
Key Responsibilities
Facilitate the discovery stage of each project, capturing client business needs and defining project parameters within a Business Requirements Document (BRD). Secure client approval of the BRD.
Establish Acceptance Criteria (AC) outlining the specific conditions required for a project’s completion, and obtain client approval for the AC.
Collaborate with both internal teams and clients to configure systems using Inovatec’s standard product framework.
Design and document the full User Acceptance Testing (UAT) approach, ensuring internal deliverables meet requirements before client UAT begins.
Maintain a traceability matrix to connect business requirements with system configurations and testing activities.
Lead onboarding efforts by delivering client training, supporting business UAT, and serving as the main point of contact for questions or issues during onboarding and testing phases.
Identify and address gaps between U.S. and Canadian market requirements, recommending solutions that align with client operations and optimal use of Inovatec systems.
Share insights and recommendations with leadership to help shape new business opportunities and drive revenue growth.
Provide project managers with ongoing updates regarding progress, dependencies, and risks related to implementation activities.
Actively participate in weekly L10 meetings and other designated internal initiatives.
Qualifications
Minimum of 3 years’ experience in SaaS implementations, ideally within the FinTech sector.
Post-secondary degree, diploma, or equivalent professional experience.
Highly motivated self-starter with a track record of problem-solving and delivering results.
Strong organizational skills and attention to detail, with the ability to handle multiple priorities.
Familiarity with financial services or accounting practices is an asset.
Excellent interpersonal and communication abilities, coupled with strong subject matter expertise.
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