ABOUT US

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.

POSITION OVERVIEW

As Business Systems Analyst, you will be responsible for partnering with our CRM track leads, Business SMEs, and Stakeholders to architect and deliver on key program initiatives. This hand-on position is responsible for systems analysis, design, development, testing, implementation, documentation, and support of technical solutions within the Salesforce business applications.

REQUIRED EXPERIENCE/SKILLS:

• Bachelor or Master’s degree in Information Technology, Computer Science or related field.
• 5+ years’ experience with Apex, Trigger, Visual Force and Force.com
• Strong expertise in at least two of the following the areas/modules: Sales Cloud, Service Cloud, Community Cloud, Force.
• Certifications Preferred: Salesforce Admin, Sales Cloud and/or Service Cloud Consultant.
• Experience in driving strong relationships and business partnerships. Business consulting experience preferred.
• Experience in implementing Enterprise Salesforce integration 3rd party applications.
• Develop/Configure automation processes where necessary, using established design standards, core workflow principles that are scalable and simple to maintain.
• Ability to work with Salesforce Flows, Process Builder, Visualforce pages, Lightning app builder.
• Experience working with 3rd party vendors and assess appropriate next generation technology recommendations.
• Demonstrated experience leading and delivering complex, enterprise-wide projects.
• Strong quantitative and analytical skills.
• A passion for problem solving.
• Proven success and complete comfort working for high growth, fast-paced, rapidly changing, team-oriented environments.

• Collaborate with cross functional teams and business stakeholders to understand objectives, provide support in developing technical solutions.
• Develops elegant and simple solutions.
• Support and resolve production problems/issues.
• Work independently to maintain subject matter expertise with Sales Cloud/Marketing Cloud/CPQ/Integrations
• Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Create and maintain detailed business documentation, use case and data flows.Automate process, eliminating redundancy, and improving efficiency without sacrificing end-user experience.