Required Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field.
• 3–5+ years of experience as a Business Systems Analyst, including at least 2 years working directly with Salesforce (Sales Cloud, Service Cloud, or Financial Services Cloud preferred).
• Strong understanding of banking operations, customer onboarding, sales workflows, and compliance processes.
• Proven experience translating business requirements into technical solutions.
• Experience with tools such as Jira, Confluence, Lucidchart, or Visio.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and interpersonal skills; ability to interface with stakeholders at all levels

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst, or Platform App Builder).
• Experience with Financial Services Cloud (FSC).
• Prior experience in the banking or financial services industry.
• Understanding of data privacy, compliance, and regulatory requirements in bankin

Key Responsibilities:

• Collaborate with business stakeholders (Retail Banking, Commercial Banking, Wealth Management, etc.) to gather, analyze, and document business and functional requirements for Salesforce implementations.
• Act as a liaison between business users and Salesforce technical teams (developers, admins, architects).
• Translate business needs into user stories, use cases, process flows, and functional specifications.
• Support Salesforce configuration, customization, testing, and deployment across multiple banking departments.
• Analyze and map existing processes; recommend improvements and automation using Salesforce.
• Ensure data integrity, governance, and compliance (including KYC, AML, and other regulatory frameworks).
• Support change management, training, and user adoption activities.
• Assist in managing Salesforce platform updates, releases, and enhancements.
• Work closely with QA and UAT teams to develop test plans, validate results, and ensure high-quality solutions.

Required Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field.
• 3–5+ years of experience as a Business Systems Analyst, including at least 2 years working directly with Salesforce (Sales Cloud, Service Cloud, or Financial Services Cloud preferred).
• Strong understanding of banking operations, customer onboarding, sales workflows, and compliance processes.
• Proven experience translating business requirements into technical solutions.
• Experience with tools such as Jira, Confluence, Lucidchart, or Visio.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and interpersonal skills; ability to interface with stakeholders at all levels.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst, or Platform App Builder).
• Experience with Financial Services Cloud (FSC).
• Prior experience in the banking or financial services industry.
• Understanding of data privacy, compliance, and regulatory requirements in banking

Work Environment:

• Hybrid or remote work flexibility (depending on company policy).
• Fast-paced, collaborative environment within a regulated industry.
• Cross-functional interaction with teams including Compliance, Operations, Risk, IT, and Frontline Sales.
• Troubleshoot platform issues and escalate when needed.