BUSINESS SYSTEMS ANALYST - SALESFORCE SME/ TECHNICAL SOLUTIONING LEAD:

On behalf of our Banking client, Procom is searching for a Business Systems Analyst - Salesforce SME/ Technical Solutioning Lead for a 6 month contract role. This position is a hybrid position with 1 day onsite at our client’s Toronto office.

BUSINESS SYSTEMS ANALYST - SALESFORCE SME/ TECHNICAL SOLUTIONING LEAD - JOB DESCRIPTION:

We are embarking on a Salesforce project to digitize and integrate systems along the Client Lifecycle for wholesale banking. The role involves working with consultants and business stakeholders to design and build the necessary workflow and system integrations. The goal is to remove barriers throughout the project to enable the development and deployment of quality solutions that meet business requirements.

BUSINESS SYSTEMS ANALYST - SALESFORCE SME/ TECHNICAL SOLUTIONING LEAD - MANDATORY SKILLS:

• 10+ years’ experience as a BSA
• 2+ years’ experience gathering requirements with product design and building roadmaps
• 2+ years’ recent experience with Salesforce CRM
• Recent experience writing intermediate SQL/SoQL queries
• Capital markets and global banking experience

BUSINESS SYSTEMS ANALYST - SALESFORCE SME/ TECHNICAL SOLUTIONING LEAD – NICE-TO-HAVE SKILLS:

• Financial services experience around AML, KYC, and/or Compliance

• Work closely with end users and business teams to understand business needs, conduct gap analysis, and requirements assessments
• Partner with Architecture on understanding the design and integration
• Create impact analysis documents, User stories, and design workflows for implementation
• Deliver and enhance new and current solutions and applications
• Be involved in the full life cycle of a project, responsible for producing actionable specifications, writing production quality code, and implementation
• Design test sets and automate where possible, including functional and non-functional testing, regression testing, and performance testing
• Support the solution in production as needed
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries
• Effectively communicate with technical and non-technical audiences
• Coach and train end users as needed
• Participate and run SCRUM Meetings as needed