Business Systems Analyst - ServiceNow at Glencore

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analyst, IT Service Management, ServiceNow, ITIL, Analytical Skills, Problem-Solving, Communication Skills, Process Mapping, Workflow Documentation, Stakeholder Management, Project Management, Agile, Scrum, Collaboration, Attention to Detail, Adaptability

Industry

mining

Description

Advancing careers. Advancing everyday life. Glencore is committed to providing an environment that adheres to the Respect at Work Legislation. ServiceNow Business Systems Analyst will support the Business by: Responsible for the support and administration of ServiceNow, managed and supported by IT&S. Provide support to all users of ServiceNow, including the IT&S Team and other business support teams Monitor and maintain performance of the ServiceNow and any dependent applications, services and integrations Develop and maintain technical documentation for the applications as mentioned above Ensure requirements for ServiceNow platform enhancements and service management processes are accurately captured, communicated and delivered Act as a critical liaison between business stakeholders, the IT&S Team and the IT&S ServiceNow development team Identify opportunities for process improvements and automation within the IT Service Management lifecycle using ServiceNow Driving agreed roadmap, initiatives and projects to achieve the set objectives Technology lead for ServiceNow initiatives Be the voice for driving innovations Qualifications and Experience: Essential: Proven experience as a Business Analyst in IT service management, preferably with hands-on experience in ServiceNow implementations or support Strong understanding of ITIL framework and IT service management processes Excellent analytical, problem-solving, and communication skills Experience with process mapping and workflow documentation tools. Ability to translate complex business needs into clear functional requirements. Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, or CMDB is required Manages time and personal schedule to achieve objectives Adapts to tight deadlines and pressure situations Identifies opportunities for improving business processes Determines what needs to be done and initiates appropriate action Demonstrated experience in managing stakeholders – both internal and external Ability to develop relationships within all levels of the organisation Well-developed organisational, interpersonal and communication skills Project management and problem-solving skills Solutions & value focussed Seeks out challenges and is self-motivated to improve skills Thrives on being part of a dynamic team and delivering solutions Tertiary qualification in IT/IS Desirable: Experience with Agile or Scrum methodologies Mining industry experience Skills and Abilities: ServiceNow modules: Incident, Request, Change, Problem, Asset and CMDB "Automation First" mindset Process Improvement orientation Efficient communicator to all levels Collaboration and Teamwork Attention to detail Adaptability and Flexibility Glencore provides unrivalled career and development prospects, great communities and the opportunity to work with leaders in your field. Advancing careers. Advancing everyday life.

Responsibilities

The Business Systems Analyst will support the administration of ServiceNow and provide assistance to all users, including the IT&S Team. They will also monitor performance, develop documentation, and act as a liaison between business stakeholders and the IT&S Team.