Business Systems Analyst

at  The Cigna Group

OVERVIEW:

We are seeking a highly motivated and skilled Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and the ability to explain complex concepts to non-technical users.

KEY SKILLS:

• Bachelor’s degree in business, IT, or a related field
• Minimum 3-5 years of experience as a Business Analyst, preferably in the healthcare or technology sectors
• Experience working on application launches or digital transformation projects in the Middle East is a plus
• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)
• Knowledge of software development lifecycle (SDLC) and agile methodologies
• Excellent communication, interpersonal, and negotiation skills
• Analytical mindset with a problem-solving approach
• Ability to work in a fast-paced, cross-functional environment
• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language
• Strong team player with a focus on achieving results collaboratively

Requirements Gathering & Analysis:

• Collaborate with stakeholders to understand business goals, processes, and pain points.
• Document “As Is” and “To Be” business process flows in collaboration with business stakeholders.
• Build extensive knowledge of business operations to analyze current work procedures and practices.
• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards

Requirements Gathering & Analysis:

• Collaborate with stakeholders to understand business goals, processes, and pain points.
• Document “As Is” and “To Be” business process flows in collaboration with business stakeholders.
• Build extensive knowledge of business operations to analyze current work procedures and practices.
• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

• Act as a bridge between business teams, IT developers, and third-party vendors
• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables
• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.
• Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

• Develop detailed use cases, process flows, and system designs to support application development
• Participate in systems analysis design sessions to ensure technology solutions meet business needs
• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

• Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model
• Monitor and report on project progress, risks, and issues to ensure on-time delivery
• Provide support to development and QA teams throughout the full lifecycle of any project/programme
• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

• Participate in User Acceptance Testing (UAT) to validate system functionality
• Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

• Gather user feedback post-launch and propose enhancements for continuous improvement
• Collaborate with support teams to address issues and maintain system performance