Business Systems Analyst - Workday & Enterprise Systems at Metrocare Services

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workday HCM, Adaptive Planning, Data Management, Reporting, Data Validation, Testing, HR Operations, Compliance, Business Process Design, Excel, Communication, Collaboration, Process Optimization, Documentation, Problem Solving, Analytical Skills

Industry

Hospitals and Health Care

Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state. Job Description: GENERAL DESCRIPTION: *For consideration, you must reside in the state of Texas* The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve. The Business Systems Analyst – Workday & Enterprise Systems is responsible for supporting the optimization, administration, and enhancement of Metrocare’s HR, Finance, and operational technology platforms. This role works cross‑functionally with HR, Finance, Clinical Operations, Compliance, and IT to improve business processes, ensure data integrity, and deliver scalable system solutions across Workday HCM, Adaptive Planning, SharePoint, OSV, NetSuite, and other enterprise applications. ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential functions listed here are representative of those that must be met to successfully perform the job. Workday Support & Enhancements Maintain and troubleshoot data within Workday HCM and with integrated systems. Support quarterly Workday releases through testing, documentation, and validation of business processes, dashboards, and security roles. Build and enhance Workday reports and dashboards, including advanced reporting, ad hoc analysis, and data validation queries. Assist with EIB creation, error handling, and mass data uploads. Partner with HR partners to improve process accuracy, compliance, and system adoption. Adaptive Planning & Workforce Analytics Support configuration, maintenance, and validation of workforce planning models and dashboards. Ensure data alignment between Workday HCM and Adaptive Planning, performing reconciliations and root‑cause analysis for discrepancies. Develop and maintain workforce reports and labor forecasting tools for Finance and HR leadership. Enterprise Systems Support Assist with the support, testing, and documentation of enterprise applications outside of Workday including Guusto, Relias, UNUM, NetSuite, SharePoint, and OSV. Participate in system enhancement projects, platform integrations, and cross‑system data process improvements. Support maintenance of SharePoint sites, workflows, and documentation supporting business users. Process Optimization & Documentation Conduct current‑state process analysis and recommend redesigned workflows to improve efficiency, data accuracy, and user experience. Document SOPs, training guides, test scripts, and process maps using tools such as Visio or Sharepoint. Support change management activities, including end‑user communications and training. Cross‑Functional Collaboration Partner with HR, Finance, IT, Operations, and Compliance teams to gather requirements and translate business needs into system functionality. Serve as a first point of escalation for system issues, partnering with vendors or IT as needed. Support initiatives that reduce system redundancy and improve self‑service adoption across the organization. Performs other duties as assigned COMPETENCIES: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws. Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills. Effective verbal and written communication skills. Excellent organizational skills with the ability to prioritize workflow and meet deadlines. Ability to handle multiple tasks and special projects simultaneously. Able to work autonomously with minimal or no supervision. Able to maintain a high level of professionalism and confidentiality. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. Ability to work as part of a team. Ability to build collaborative relationships. Detail oriented. Organizational skills QUALIFICATIONS EDUCATION: 3+ years experience in HRIS, Business Systems, or Workday HCM support. Experience in Workday HCM required; Adaptive Planning experience strongly preferred. Proven experience with HR data management, reporting, data validation, and testing. Strong understanding of HR operations, compliance requirements, and business process design. Proficiency with Excel Strong communication skills and comfort working with both technical and non‑technical stakeholders. Preferred Education, Experience, Licenses, and Certifications Experience with NetSuite, SharePoint, Monday.com, or related enterprise applications. Experience building process documentation, flowcharts, or SOPs. Prior experience in healthcare, nonprofit, or large matrixed organizations. Workday certifications (HCM, Reporting, Adaptive) are a plus. SKILLS AND EXPERIENCE DRIVING REQUIRED: No MATHEMATICAL SKILLS: Basic math skills required. Ability to work with reports and numbers & Ability to calculate moderately complex figures and amounts to accurately report activities and budgets. Ability to work with reports and numbers. Ability to calculate moderately complex figures and amounts to accurately report activities and budgets. REASONING ABILITY Ability to apply common sense understanding to carry out simple one or two-step instructions. Strong reasoning and problem-solving skills with the ability to make informed decisions in a dynamic and client-centered environment. COMPUTER SKILLS Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint). Ability to utilize Internet for resources. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies. Demand-Frequency Sitting-Frequent Walking-Frequent Standing-Frequent Lifting (Up to 15 pounds)-Occasional Lifting (Up to 25 pounds)-Occasional Lifting (Up to 50 pounds)-Occasional Travel-Frequency In county travel may be required-Occasionally Overnight travel required-Occasionally NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment. Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record. WORK ENVIRONMENT The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Employees in this role are expected to maintain composure under pressure, exercise sound judgment, and follow established protocols to ensure a safe and secure work environment. Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided. Additionally, employees have access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management. DISCLAIMER This job description is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position’s status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center’s procedures and Federal Law. Benefits Information and Perks: Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package: Medical/Dental/Vision Paid Time Off Paid Holidays Employee Assistance Program Retirement Plan, including employer matching Health Savings Account, including employer matching Professional Development allowance up to $2000 per year Bilingual Stipend – 6% of the base salary Many other benefits Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. Metrocare’s Altshuler Center for Education & Research is the premier training and research institute for community mental health professionals across Texas. Metrocare upholds the person-centered philosophy to focus care on the needs of individual. We take care to ensure that people’s preferences, needs and values guide clinical decisions and to provide care that is respectful of and responsive to those we serve. We see ourselves as partners in healing with our clients and their support network.

Responsibilities

The Business Systems Analyst is responsible for supporting the optimization, administration, and enhancement of Metrocare’s HR, Finance, and operational technology platforms. This includes maintaining and troubleshooting data within Workday HCM and assisting with enterprise applications.