REQUIRED QUALIFICATIONS

• 5+ years of experience managing or supporting enterprise software systems and hardware infrastructure.
• Proven track record implementing or integrating systems like Salesforce, ADP, QuickBooks, or industry-specific tools.
• Familiarity with APIs, system integrations, hardware deployment, and BI tools (e.g., Power BI, Tableau, or Looker).
• Experience with AI tools or platforms (e.g., ChatGPT, Notion AI, Jasper, Zapier, etc.) is a plus.
• Strong data literacy, especially around reporting, dashboards, and KPIs.
• Comfortable leading training and managing stakeholders at all levels.

IF YOU ARE PASSIONATE ABOUT TECHNOLOGY AND WANT TO BE PART OF A TEAM THAT CREATES UNFORGETTABLE EXPERIENCES, WE INVITE YOU TO APPLY FOR THE IT MANAGER POSITION AT CESCAPHE EVENT GROUP TODAY!

Job Type: Full-time
Pay: From $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly bonus
• Yearly pay

Schedule:

• Choose your own hours
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please write an email to be contacted to interview-

Experience:

• IT Management : 5 years (Required)
• AI : 3 years (Required)

Ability to Commute:

• Philadelphia, PA 19130 (Required)

Work Location: In perso

KEY RESPONSIBILITIESSYSTEMS & HARDWARE OWNERSHIP

• ·Serve as the central administrator and power user of all core software platforms including HR/payroll (ADP), Sales (Salesforce), Events (TripleSeat), Evaluations (PerformYard), Checklists (Blanket), Accounting (QuickBooks Online, MarketMan, Stampli), Trellis, and venue-specific AV systems.
• Maintain and oversee all hardware systems: laptops, tablets, POS systems, security cameras, timeclocks, WiFi, and networking infrastructure across all venues, hotels, and festival operations.
• Manage hardware purchasing, deployment, and lifecycle tracking.
• Conduct IT onboarding and offboarding, including employee provisioning and system access control.
• Perform walkthroughs with vendors for IT installs, including cameras, WiFi, and time clocks.
• Coordinate with third-party IT support (e.g., PCS) on incidents and service requests, particularly at properties such as Switch House.
• Data Intelligence & AI Integration
• Build automated dashboards and reporting tools using systems like Power BI to replace manual weekly Excel reports.
• Identify AI opportunities to streamline reporting, automate workflows, and improve meeting and analysis productivity.
• Partner with leadership to define KPIs and build dashboards that support strategic decisions.