QUALIFICATIONS:

Education Level: Bachelor’s Degree in Business Administration or related field OR in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

• 3 years Business or Systems Analysis experience.
• Demonstrated leadership skills.

PREFERRED QUALIFICATIONS:

• Certification in applicable domain area.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

• Demonstrated in-depth experience with technologies, systems, and business processes supported by the department (e.g., claims processing, enrollment and billing, financial, etc.).
• Experience in industry best practices for project management (including resource estimating, tracking, and metrics), business/systems analysis, and software testing. Demonstrated competence with full software development project life cycle.
• Must be able to evaluate demands on a timely basis and distribute resources effectively, establish and manage multiple priorities, and respond appropriately to unplanned events/projects.
• Excellent written and verbal communication, interpersonal, analytical, and problem-solving skills.Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
• 
  Salary Range: $86,688 - $178,794
  Salary Range Disclaimer
  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate’s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case’s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
  Department
  IT & Business Support Contact Center
  Equal Employment Opportunity
  CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
  Where To Apply
  Please visit our website to apply: www.carefirst.com/careers
  Federal Disc/Physical Demand
  Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PURPOSE:

Responsible for all key aspects of systems operations, including configuration setup, system and integration testing, production issues triage and resolution, and interface monitoring/ resolution. Work with business leaders to determine their business needs to transform them into information technology system requirements. Supervises and monitors the day-to-day activities of staff. Organizes work and provides direct supervision to subordinates.

ESSENTIAL FUNCTIONS:

• Supervises the team’s daily activities. Assigns work and delegates responsibility and authority to team members. Provides regular performance feedback to each team member. Ensures that team members are kept abreast of all relevant standards and methods. Maintains resource models to ensure that resources are utilized appropriately to meet key goals and objectives. Assists with the management of the team’s budget.
• Ensures successful completion of day-to-day changes, corporate initiatives, and other projects by supervising team to ensure effective Systems Development Life Cycle (SDLC) activities spanning request analysis, requirements or specifications documentation, acceptance testing, development and maintenance of operating procedures operations support, and implementation impact assessment.
• Ensures successful completion of other tasks, such as daily maintenance of systems control files, benefit files, and reimbursement files, processing of trading partner transaction files, updating user documentation, and production of ad hoc reports. Ensures development and oversees use of team controls and processes for production systems support and monitoring, which includes issue analysis, tracking, and resolution.
• Participates in planning sessions to ensure that the team’s operations and long-range goals are coordinated with other department staff, IT, and clients. Assist manager with planning the development of project management plans for day-to-day changes, corporate initiatives, and other projects. Oversees corporate processes for systems change management, spanning request submission, review, validation, prioritization, scheduling, and status reporting.