Business Systems Support Agent at Staycity Ltd

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Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

It Systems, Bug Tracking Tools, Ms Office Suite, Hospitality Experience, Oracle Opera, Networking Basics, Communication Skills

Industry

Hospitality

Description

At Staycity Group, we bring together two leading aparthotel brands — Staycity Aparthotels and Wilde Aparthotels — united by a shared commitment to modern, flexible hospitality. Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work. Whether you’re joining our operations or head office teams, you’ll be part of a fast-growing European hospitality group built on our values of curiosity, drive, collaboration, kindness, and respect. We’re a diverse and inclusive team that encourages you to bring your unique self to work — because we believe great hospitality starts with people who feel valued, supported, and inspired to grow. Staycity Group are looking for an Business System Support Agent to join a dynamic and successful team. The ideal candidate will have experience with supporting, configuring, troubleshooting errors across a number of the Business Systems at Staycity. Staycity is undergoing significant growth, and in this role, you will be able to shape the best practices in using the array of business systems across the many departments and operational processes. Benefits: Paid family leave (>1 year of service) Flexible working patterns Generous holiday allowance Matched pension contributions Health and Dental Insurance Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme if you successfully refer a friend to work with us Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) We would love you to have: Required proficiency in IT systems & tools (Windows, Office, Remote desktop connections) Required proficiency with bug tracking tools & techniques (Jira, Datto, Trello, etc) Required proficiency with MS Office suite, in particular Excel Required ability to learn new software packages and processes quickly and in full detail Required experience in hospitality and an understanding of the processes involved in operating a hotel such as check-ins, payments, refunds, etc Required experience using Oracle Opera or maintaining an Oracle Opera installation Preferred understanding of basic networking/protocols basics, such as VPNs, HTTP, SFTP, SOAP, XML files Comfortable working with a wide array of people from different departments, and different backgrounds Strong communication skills and fluency in verbal and written English are essential What you can do for us: Act as 1st line of support for internal users of our business systems Perform triage and testing to evaluate the severity of the tickets raised and resolve or escalate appropriately Update and maintain our configuration, in line with agreed standards You will setup and test automated reports configured in the system (OSR & RA), including checks of email/sftp or other means of delivery. Assist with setting up new system installations for new hotels we open. You will liaise with our suppliers to raise bugs in their systems or investigate issues related to our specific environment You will assist with training staff, either remotely or on site. This may require occasional travel to our UK & European destinations You will assist with resolving integration issues between operating PMS system opera and other connected systems (Payment gateways, Channel Distribution systems, Revenue management systems) You will be troubleshooting issues and raise bugs with the appropriate team, or 3rd party supplier, managing the issue up to full resolution

Responsibilities

Act as the first line of support for internal users of business systems and perform triage and testing to evaluate the severity of tickets raised. Assist with setting up new system installations for new hotels and troubleshoot integration issues between systems.