ABOUT THIS OPPORTUNITY

• Three Positions Available
• Fixed-Term (until 31.12.2027), Full-Time
• Digital Services Directorate
• CQUniversity Rockhampton (other CQUniversity campus by negotiation, excl. SEQ region)
• Higher Education Worker Level 6
• Total Remuneration $107,321 to $115,586 pa (including salary of $90,688 to $97,672 plus 17% superannuation and leave loading)

WORKING AT CQUNIVERSITY

The Digital Services Directorate leads the planning, development, and continuous improvement of CQUniversity’s enterprise information systems. These systems are vital to the University’s operations, and our team provides expert support and strategic advice across all faculties and divisions.
We are seeking proactive, analytical professionals with a strong understanding of business systems, software support, and user experience.
As a Business Systems Support Analyst, you will play a key role in maintaining and enhancing our digital environment. You’ll work closely with technical teams, business stakeholders, and vendors to resolve issues, improve system functionality, and ensure our platforms meet the evolving needs of staff and students.
This is an exciting opportunity to contribute to digital transformation initiatives, streamline operations, and improve service delivery across the University.

• Analyse and document user requirements and system issues.
• Provide expert support for enterprise applications, including triage, troubleshooting, and resolution.
• Collaborate with development and solutions teams to assess and implement system improvements.
• Assist with system upgrades, testing, and maintenance activities.
• Contribute to documentation, training, and user engagement to enhance digital adoption.