ABOUT US

Founded over 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world’s premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.

• Providing telephone, email, and face-to-face support for internal Oracle NetSuite users.
• Documenting all support issues in the company support management database.
• Leveraging your understanding of business processes and expertise in Oracle NetSuite and software development to effectively triage and resolve all level 1 and level 2 support cases.
• Escalating level 3 and above issues, enhancement requests, bugs, and development issues to the Project Team for resolution.
• Participating in internal User Acceptance Testing (UAT) of new NetSuite features and versions.
• Delivering systems training both online and face-to-face to in-house staff.
• Developing and maintaining knowledge base articles