Business Systems Support Engineer at Lovisa

Hawthorn, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Cloud Environments, System Performance, Security Management, Documentation, Automation, Collaboration, Problem-Solving, Root Cause Analysis, Performance Optimization, POS Systems, .NET, SQL, Power BI, Containerization

Industry

Description

Established in Australia in 2010, Lovisa has rapidly grown to become one of the world’s leading fast-fashion jewellery retailers, with over 1000 stores across 50 markets. As a trend driven brand, we cater to everyone, delivering over 150 new styles to our stores each week. Join a dynamic, high-growth international retailer proudly listed on the ASX. Your Opportunity: Responsible for delivering reliable technical support and ensuring the stability, security, and performance of Enterprise Applications across Lovisa and Jewells, including stores, support centres, and distribution centres. Focuses on maintaining system integrity, supporting daily operations, and collaborating with cross-functional teams to resolve issues and drive continuous improvement. Requires strong troubleshooting skills, a proactive approach, and occasional after-hours support across multiple time zones. Deliver high-standard IT support to Lovisa and Jewells stores, support centres, and distribution centres, in line with global IT policies. Provide Level 3 support and act as an escalation point for Level 1 and 2 teams to resolve technical issues, requests, and incidents. Manage IT security concerns and liaise with suppliers to ensure priority service and system integrity. Collaborate with internal teams (Business Systems, Data/Reporting, Projects, Developers) to support databases and IT services. Contribute to continuous improvement initiatives, manage IT assets, participate in after-hours support, and undertake special projects as required. We are looking for the below skillset and experience: Degree in IT, Computer Science, or a related field, with excellent communication and interpersonal skills. Experience supporting enterprise applications, managing cloud environments (AWS/Azure), and maintaining system performance, security, and configurations. Skilled in documentation, automation (PowerShell), and collaborating across projects, development, and infrastructure teams. Strong problem-solving abilities, including root cause analysis and performance optimization. Desirable: experience with POS systems, .NET/SQL/Power BI, automation of deployments/tests, and containerization. Our Benefits and Perks: Enjoy these perks when you join Lovisa! Join a global business offering endless career opportunities Supportive diverse and inclusive team environment Strong culture - we truly harness our 10+1 culture commitments Paid Birthday Leave Generous 50% discount off Lovisa products Free gym membership Attractive Referral Rewards Incentive Program Modern HQ with a fully stocked kitchen on Glenferrie Road Personal Development & Succession Plans About Lovisa With continued global expansion, there’s never been a more exciting time to join Lovisa. We are a team of passionate, dedicated, and driven individuals who excel in a fast-paced, dynamic environment. From trend-spotting to delivering exceptional customer service, we live by our core belief: “It’s about the customer, always.” Apply today to start your Lovisa journey and a Talent Team Member will be in contact.

Responsibilities

Deliver reliable technical support and ensure the stability, security, and performance of Enterprise Applications across Lovisa and Jewells. Collaborate with cross-functional teams to resolve issues and drive continuous improvement.