ABOUT YOU

We’re seeking a tech-savvy professional who excels at transforming stakeholder needs into structured business requirements to inform service design and new technology solutions. You use data along with user feedback to identify meaningful insights and drive smarter, more efficient ways of working. With strong interpersonal skills, you build and maintain effective relationships across all levels of an organization, and bring proven experience in stakeholder engagement, negotiation, and problem-solving.
You excel at helping your business unit understand and plan for technology transitions and can articulate the impact on customers, users and the wider business.
You’ve worked with frameworks for prioritising business requirements for enhancements, issues and defects. You’ve taken the lead in seeking resolutions from technology teams and communicating outcomes and temporary resolutions to impacted business units.
You’re driven and take pride and accountability for your work. When given project deliverables and business goals, you can break this down into daily tasks and define a detailed project plan to ensure successful delivery and implementation.

ABOUT THE ROLE

This position is responsible for the development and execution of plans and strategies to optimise the role of key business systems in supporting the delivery of the Student and Campus Services Branch service catalogue.
The role builds and maintains an effective and integrated partnership with Digital Solutions Group and the MCoE in defining business requirements, monitoring system performance, system use, system accessibility and systems improvements
In this position you will be responsible for translating business requirements into effective technology solutions with a focus on co-designing student recruitment and enrolment workflows for MCoE. You will also contribute to TAFE NSW’s strategic initiatives to identify and address pressure points and inefficiencies for business processes in the Student and Campus Services Branch, and confidently deliver robust, innovative improvements that enhance business operations.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HOLD A:

• Degree in relevant discipline or equivalent skills, knowledge and experience.
• Experience developing and executing business systems implementation plans and strategies whilst maintaining business continuity.
• Experience building and maintaining an integrated partnership with key stakeholders in defining business requirements, monitoring system performance, use, accessibility and optimising systems improvements.
• Experience assessing and reviewing organisational change impacts on business systems and processes and designing mitigation strategies and data remediation processes.
• Willingness and ability to travel as per business requirements. To support MCoE activities, some regional travel may be required to Newcastle, Wetherill Park and Wollongong campuses

To apply for this role, click on ‘apply now’ and provide:

• Your current resume
• Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
• Response to one targeted question when prompted in the application form (max 300 words