Business Technology Analyst at Eastern Bank Careers

Wakefield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

127942.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Systems Support, Incident Resolution, Change Management, Testing, Documentation, Data Conversion, Regulatory Requirements, Customer Focus, Troubleshooting, Impact Analysis, Business Requirements, Vendor Management, SDLC, BRD Preparation, GAP Analysis

Industry

Banking

Description

Hiring Range: $77,878 - $127,942 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. This role provides day-to-day application, and systems support by investigating inquiries, resolving incidents, and assisting with system changes and enhancements. The position partners with business lines, technology teams, and vendors to support testing, documentation, data conversions, and regulatory requirements. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, collaborative environment. Responsibilities include, but are not limited to the following: * Investigate inquiries and research requests from business lines, providing day-to-day support, assistance & advice as requested. * Troubleshoot & resolve identified incidents in a timely manner and in line with the company's standards and service levels, with the assistance of more experienced team members on the more complex items. * Analyze impacts, clarify dependencies, constraints, assumptions in order to evaluate and administer change requests with appropriate approval and with supervisor of more experienced team members. * Assist in system reviews to establish business requirements, risk mitigation controls, cost justification, and network compatibility under the guidance of more experienced team members. * Work towards developing detailed knowledge on numerous applications used by business lines and support areas, assisting with the depth of knowledge within the technology group as well as redundancy across all applications supported. Aware of regulatory requirements related to assigned business lines / applications. * Develop and maintain effective relationships with customers/business lines and build a working understanding of their business. Maintain a professional line of communication, written and oral, open with team and customers at all times, providing quality customer service by understanding and providing effective solutions to their business needs under the guidance of more experienced team members. * Assist with data conversion efforts for product implementations, updates, upgrades and acquisition activities, including but not limited to review of release notes, PACE changes and development, implementation &/or monitoring of test plans & reports. * Learn how to design test plans, scenarios and use cases for integration, regression and user acceptance testing while documenting results under the guidance of more experienced team members. * Maintain all system documentation following technology best practice standards. * Work with Applications Solutions team and/or Relationship Managers to perform related Vendor Management routine tasks which would include, but not limited to, helping to monitor service level requirements, assuring adherence to compliance requirements, awareness of vendor's financial position and continued awareness of proper risk management controls. Qualifications: * Bachelor's degree in Computer Science, MIS, Operations or equivalent combination of training and experience. * A minimum of 2+ years related experience. * Working in a fast-paced environment with experience in balancing changing priorities * Experience with Core Systems and other critical bank applications (such as: Oracle, ADP, Wausau, IBS, etc.) is a plus. * Practical Solution Development Life Cycle (SDLC) experience is preferred. * Experience with preparing Business Requirements Documents (BRD's), conducting Joint Application Design (JAD) sessions, preforming GAP analysis, creating use case diagrams, designing data flow diagrams (DFD's), reading entity relationship diagrams (ERD's) * Must regularly interface with management and clients/vendors applying a high degree of independent business judgment and discretion. * Able to successfully balance conflicting priorities and handle conflict. * Must be well organized and detail oriented with strong problem solving skills * Must have excellent analytical skills with proven ability to comprehend business requirements and translate into functional specifications Must possess excellent interpersonal oral and written communication skills, including; the ability to communicate with all levels of the organization as well as with vendors * Flexible approach to adapt to changing deadlines. * Knowledge of database structures and conceptual understanding is preferred General knowledge of technology infrastructure design and function is preferred * Multi-tasking, strong customer service skills, self-learner and desire to enhance skills with training * Advanced skills in Microsoft Office applications such as Project, Excel, Word, PowerPoint, Access, and Visio is preferred * Ability to work in a collaborative environment with some latitude for the exercise of independent sound judgment. At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Responsibilities

This role provides day-to-day application and systems support by investigating inquiries, resolving incidents, and assisting with system changes and enhancements. The position partners with business lines, technology teams, and vendors to support testing, documentation, data conversions, and regulatory requirements.